GPG Mail: mail crashing

Justin Tolbert's Avatar

Justin Tolbert

10 Oct, 2018 04:22 PM

When I try to open mail after enabling the gpg plugin mail crashes. I am running Mac OS Mojave using the trial version of gpg. This is only occurring on one of my Macs. I have tried uninstall/reinstall as well as removing the file from the Library path as indicated on your site.

Expected
No crashes

macOS                   10.14.1     18B57c
GPG Suite               2018.4      2310    (bc31914)
GPG Mail                3.0         1328    (82e5a048)  30 trial days remaining
GPG Keychain            1.4.5       1496    (25530e6)
GPG Services            1.11.5      1033    (86cb937)
MacGPG                  2.2.10      921     (b487092)
GPG Suite Preferences   2.1.3       1057    (966febd)
Libmacgpg               0.8.6       885     (35a18be)
pinentry                0.9.7.1     9       (db18340)
  1. Support Staff 1 Posted by Steve on 10 Oct, 2018 04:39 PM

    Steve's Avatar

    Hi Justin,

    welcome to the GPGTools support platform. Sorry you are having problems using GPG Suite.

    We have a ticket for this problem. I connected this discussion with the existing ticket. That means, should this discussion get closed, it will be re-opened as soon as the ticket is closed. That way you'll stay in the loop and get notified as soon as we have news. Feel free to open a new discussions should you run into further problems or need assistance.

    This KB-article elaborates on why GPGMail may not work with unreleased macOS major updates and what to do if you cannot revert to a stable macOS release.

    Please note that there is no official support for macOS pre-release versions. Should you rely on GPGMail for your productive work, please stick to the stable release channel of macOS.

    Best,
    steve

  2. 2 Posted by Justin Tolbert on 10 Oct, 2018 04:45 PM

    Justin Tolbert's Avatar

    I was under the impression the latest version of GPG supported Mojave.

  3. Support Staff 3 Posted by Steve on 10 Oct, 2018 04:47 PM

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    It does. But we simply can't support developer versions (i.e. betas) of upcoming macOS releases. Apple keeps changing things and those changes are completely undocumented. You can find additional details about that in the KB I linked in my earlier reply.

    The KB also has a link to an Apple Feedback Form if you think they should be providing an API for Mail.app and document changes.

  4. 4 Posted by Justin Tolbert on 10 Oct, 2018 04:50 PM

    Justin Tolbert's Avatar

    OK. I guess I am just lucky then that my laptop on the same version is not having the issue?

  5. Support Staff 5 Posted by Steve on 10 Oct, 2018 04:52 PM

    Steve's Avatar

    Not sure, can you send the build number from both of your macs in that case please.

  6. 6 Posted by Justin Tolbert on 10 Oct, 2018 04:54 PM

    Justin Tolbert's Avatar

    Sorry I was mistaken. They are on different versions. Please see below.

    18b57c( broken mac pro)
    18b50C (working macbook pro)

  7. Support Staff 7 Posted by Steve on 10 Oct, 2018 04:55 PM

    Steve's Avatar

    No problem at all, but that explains the behavior.

  8. Support Staff 8 Posted by Luke Le on 19 Oct, 2018 01:58 AM

    Luke Le's Avatar

    Hi Justin,

    Would you mind downloading and installing our latest hotfix GPG Suite?

    GPG Suite 2349n and later should address this problem.

    It might be necessary to re-activate GPG Mail in Mail › Preferences › Manage Plug-ins after installing the hotfix.

    Disclaimer: This is a development version which has not been thoroughly tested yet - bugs or crashes are to be expected. Thanks for helping us test.

  9. Steve closed this discussion on 19 Oct, 2018 02:07 PM.

  10. Justin Tolbert re-opened this discussion on 19 Oct, 2018 11:46 PM

  11. 9 Posted by Justin Tolbert on 19 Oct, 2018 11:46 PM

    Justin Tolbert's Avatar

    Will do thanks!

    Sent from my iPhone

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