GPG Mail: XPC Service is not working properly

Simon's Avatar


16 Sep, 2018 04:10 PM

The XPC Service is not working properly.

What did you expect instead

I expected it to decrypt the email.

Describe steps leading to the problem.

The problem is reproducible by opening an encrypted mail.

Are you using any other plugins?

I'm not using any other plugins.

This issue is bugging me for a long time now, I hope there is a way to resolve it! :)

  1. Support Staff 1 Posted by Steve on 17 Sep, 2018 11:16 PM

    Steve's Avatar

    Hi Simon,

    welcome to the GPGTools support platform. Sorry you are having problems using GPG Suite.

    Could you please try the following steps to debug this and see if step 1 or 2 solve the problem and if not let us know about step 3:

    1. restart mac
    2. Are you running software like CleanMyMac?
      If so, please navigate to Extensions > Launch Agents and ensure that all entires with gpgtools in their name are enabled and show with a green dot.
    3. open > Preferences > GPGMail and let us know which color you see for the status indicator

    All the best,

  2. 2 Posted by Simon Knott on 18 Sep, 2018 05:03 AM

    Simon Knott's Avatar

    Hi Steve,

    Thanks for your answer!

    1. Restarting my Mac does not help.
    2. I don’t run CleanMyMac or similar software
    3. The Status Indicator is green

    Best Regards,

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