tag:gpgtools.tenderapp.com,2011-11-04:/discussions/problems/97703-gpg-keychain-changing-password-froze-the-program-for-meGPGTools: Discussion 2019-04-20T16:14:34Ztag:gpgtools.tenderapp.com,2011-11-04:Comment/471720092019-04-12T13:34:35Z2019-04-12T13:34:36ZGPG Keychain: Changing Password Froze the program for me.<div><p>While changing my password on 4/10 or so the loading box showing that it is changing and it will not allow me to cancel, quit the app or shut down my mac.</p>
<p><strong>Expected</strong><br>
A password change</p>
<p><strong>Additional info</strong><br>
Will provide a screenshot of what is going on.</p>
<pre>
<code>macOS 10.14.4 18E226
GPG Suite 2018.5 2368 (6f26711)
GPG Mail 3.0.1 1330 (807c323e) 30 trial days remaining
GPG Keychain 1.4.6 1514 (560b5a9)
GPG Services 1.11.6 1056 (ad0c960)
MacGPG 2.2.10 921 (b487092)
GPG Suite Preferences 2.1.4 1077 (ad934a9)
Libmacgpg 0.8.7 895 (78f424a)
pinentry 1.1.0 10 (1ff8803)</code>
</pre></div>Ed Giorgitag:gpgtools.tenderapp.com,2011-11-04:Comment/471720092019-04-12T13:46:48Z2019-04-12T13:46:48ZGPG Keychain: Changing Password Froze the program for me.<div><p>Hi Ed,</p>
<p>welcome to the GPGTools support platform. Sorry you are having problems using GPG Suite.</p>
<p>Can you repeat the steps please and let us know if you are able to reproduce the hang.</p>
<p>All the best,<br>
Steve</p></div>Stevetag:gpgtools.tenderapp.com,2011-11-04:Comment/471720092019-04-12T13:59:08Z2019-04-12T13:59:09ZGPG Keychain: Changing Password Froze the program for me.<div><p>Hey there,</p>
<p>So the program has been stuck on this screen for a few days now, and I have<br>
just 'deleted' my password through systems preferences. I’ve been trying to<br>
close GPG after resetting the password… The cancel button does not<br>
function. I’ve tried to quit the app and do a full laptop restart/shutdown,<br>
but it will not allow it. Is there a better way to close gpg?</p>
<p>Thanks,<br>
Ed</p></div>Edward Giorgitag:gpgtools.tenderapp.com,2011-11-04:Comment/471720092019-04-12T14:14:03Z2019-04-12T14:14:03ZGPG Keychain: Changing Password Froze the program for me.<div><p>Before closing GPG Keychain, could you please create the following debug information:</p>
<p><strong>Spindump</strong></p>
<ul>
<li>open Activity Monitor</li>
<li>sort after 'Process Name' (first column) and select Mail</li>
<li>click the cogwheel icon and select 'Spindump'</li>
<li>'Save...' the Spindump output to your desktop</li>
<li>attach the resulting file to your existing discussion</li>
</ul>
<p><strong>Process Sample</strong></p>
<ul>
<li>open Activity Monitor</li>
<li>sort after 'Process Name' (first column) and select Mail</li>
<li>click the cogwheel icon and select 'Sample Process'</li>
<li>'Save...' the Spindump output to your desktop</li>
<li>attach the resulting file to your existing discussion</li>
</ul>
<p>After that you can force quit GPG Keychain by pressing ALT+CMD+ESC. Then select GPG Keychain and select Quit now.</p>
<p>Looking forward to your feedback.</p></div>Stevetag:gpgtools.tenderapp.com,2011-11-04:Comment/471720092019-04-19T18:32:16Z2019-04-19T18:32:17ZGPG Keychain: Changing Password Froze the program for me.<div><p>Hey there,</p>
<p>We were able to solve this by reinstalling GPG over the frozen version.</p>
<p>Best,<br>
Ed</p></div>Edward Giorgitag:gpgtools.tenderapp.com,2011-11-04:Comment/471720092019-04-20T16:14:23Z2019-04-20T16:14:23ZGPG Keychain: Changing Password Froze the program for me.<div><p>Glad this is solved for you. I'm closing this discussion. Should you need further assistance or have questions you can re-open this discussion here or open a new one any time.</p>
<p>Best,<br>
Steve</p></div>Steve