Home → Stable →

GPG Keychain: Changing Password Froze the program for me.

• Edit

Ed Giorgi

12 Apr, 2019 01:34 PM

While changing my password on 4/10 or so the loading box showing that it is changing and it will not allow me to cancel, quit the app or shut down my mac.

Expected
A password change

Additional info
Will provide a screenshot of what is going on.

macOS                   10.14.4     18E226
GPG Suite               2018.5      2368    (6f26711)
GPG Mail                3.0.1       1330    (807c323e)  30 trial days remaining
GPG Keychain            1.4.6       1514    (560b5a9)
GPG Services            1.11.6      1056    (ad0c960)
MacGPG                  2.2.10      921     (b487092)
GPG Suite Preferences   2.1.4       1077    (ad934a9)
Libmacgpg               0.8.7       895     (78f424a)
pinentry                1.1.0       10      (1ff8803)

1. Support Staff 1 Posted by Steve on 12 Apr, 2019 01:46 PM

   

   Hi Ed,

   welcome to the GPGTools support platform. Sorry you are having problems using GPG Suite.

   Can you repeat the steps please and let us know if you are able to reproduce the hang.

   All the best,
   Steve

   • Edit

2. 2 Posted by Edward Giorgi on 12 Apr, 2019 01:59 PM

   

   Hey there,

   So the program has been stuck on this screen for a few days now, and I have
   just 'deleted' my password through systems preferences. I’ve been trying to
   close GPG after resetting the password… The cancel button does not
   function. I’ve tried to quit the app and do a full laptop restart/shutdown,
   but it will not allow it. Is there a better way to close gpg?

   Thanks,
   Ed

   • Screen_Shot_2019-04-12_at_9.05.08_AM.png 199 KB
   • Edit

3. Support Staff 3 Posted by Steve on 12 Apr, 2019 02:14 PM

   

   Before closing GPG Keychain, could you please create the following debug information:

   Spindump

   • open Activity Monitor
   • sort after 'Process Name' (first column) and select Mail
   • click the cogwheel icon and select 'Spindump'
   • 'Save...' the Spindump output to your desktop
   • attach the resulting file to your existing discussion

   Process Sample

   • open Activity Monitor
   • sort after 'Process Name' (first column) and select Mail
   • click the cogwheel icon and select 'Sample Process'
   • 'Save...' the Spindump output to your desktop
   • attach the resulting file to your existing discussion

   After that you can force quit GPG Keychain by pressing ALT+CMD+ESC. Then select GPG Keychain and select Quit now.

   Looking forward to your feedback.

   • Edit

4. 4 Posted by Edward Giorgi on 19 Apr, 2019 06:32 PM

   

   Hey there,

   We were able to solve this by reinstalling GPG over the frozen version.

   Best,
   Ed

   • Edit

5. Support Staff 5 Posted by Steve on 20 Apr, 2019 04:14 PM

   

   Glad this is solved for you. I'm closing this discussion. Should you need further assistance or have questions you can re-open this discussion here or open a new one any time.

   Best,
   Steve

   • Edit

6. Steve closed this discussion on 20 Apr, 2019 04:14 PM.