tag:gpgtools.tenderapp.com,2011-11-04:/discussions/problems/97703-gpg-keychain-changing-password-froze-the-program-for-meGPGTools: Discussion 2019-04-20T16:14:34Ztag:gpgtools.tenderapp.com,2011-11-04:Comment/471720092019-04-12T13:46:48Z2019-04-12T13:46:48ZGPG Keychain: Changing Password Froze the program for me.<div><p>Hi Ed,</p>
<p>welcome to the GPGTools support platform. Sorry you are having problems using GPG Suite.</p>
<p>Can you repeat the steps please and let us know if you are able to reproduce the hang.</p>
<p>All the best,<br>
Steve</p></div>Stevetag:gpgtools.tenderapp.com,2011-11-04:Comment/471720092019-04-12T13:59:08Z2019-04-12T13:59:09ZGPG Keychain: Changing Password Froze the program for me.<div><p>Hey there,</p>
<p>So the program has been stuck on this screen for a few days now, and I have<br>
just 'deleted' my password through systems preferences. I’ve been trying to<br>
close GPG after resetting the password… The cancel button does not<br>
function. I’ve tried to quit the app and do a full laptop restart/shutdown,<br>
but it will not allow it. Is there a better way to close gpg?</p>
<p>Thanks,<br>
Ed</p></div>Edward Giorgitag:gpgtools.tenderapp.com,2011-11-04:Comment/471720092019-04-12T14:14:03Z2019-04-12T14:14:03ZGPG Keychain: Changing Password Froze the program for me.<div><p>Before closing GPG Keychain, could you please create the following debug information:</p>
<p><strong>Spindump</strong></p>
<ul>
<li>open Activity Monitor</li>
<li>sort after 'Process Name' (first column) and select Mail</li>
<li>click the cogwheel icon and select 'Spindump'</li>
<li>'Save...' the Spindump output to your desktop</li>
<li>attach the resulting file to your existing discussion</li>
</ul>
<p><strong>Process Sample</strong></p>
<ul>
<li>open Activity Monitor</li>
<li>sort after 'Process Name' (first column) and select Mail</li>
<li>click the cogwheel icon and select 'Sample Process'</li>
<li>'Save...' the Spindump output to your desktop</li>
<li>attach the resulting file to your existing discussion</li>
</ul>
<p>After that you can force quit GPG Keychain by pressing ALT+CMD+ESC. Then select GPG Keychain and select Quit now.</p>
<p>Looking forward to your feedback.</p></div>Stevetag:gpgtools.tenderapp.com,2011-11-04:Comment/471720092019-04-19T18:32:16Z2019-04-19T18:32:17ZGPG Keychain: Changing Password Froze the program for me.<div><p>Hey there,</p>
<p>We were able to solve this by reinstalling GPG over the frozen version.</p>
<p>Best,<br>
Ed</p></div>Edward Giorgitag:gpgtools.tenderapp.com,2011-11-04:Comment/471720092019-04-20T16:14:23Z2019-04-20T16:14:23ZGPG Keychain: Changing Password Froze the program for me.<div><p>Glad this is solved for you. I'm closing this discussion. Should you need further assistance or have questions you can re-open this discussion here or open a new one any time.</p>
<p>Best,<br>
Steve</p></div>Steve