GPG Mail: Mac email app stopped working

Oren's Avatar

Oren

11 Apr, 2019 02:56 AM

Mojave 10.14.4
Email app will not start up

Expected
Email should start

macOS                   10.14.4     18E226
GPG Suite               2018.5      2368    (6f26711)
GPG Mail                3.0.1       1330    (807c323e)  30 trial days remaining
GPG Keychain            1.4.6       1514    (560b5a9)
GPG Services            1.11.6      1056    (ad0c960)
MacGPG                  2.2.10      921     (b487092)
GPG Suite Preferences   2.1.4       1077    (ad934a9)
Libmacgpg               0.8.7       895     (78f424a)
pinentry                1.1.0       10      (1ff8803)
  1. Support Staff 1 Posted by Luke Le on 14 Apr, 2019 08:01 PM

    Luke Le's Avatar

    Hi Oren,

    we are very sorry for your bad experience with GPG Suite.
    Unfortunately this happens due to a bug in macOS Mail on Mojave. We have filed the bug with Apple but it is unclear how long it will take them to resolve the issue.

    Following are the steps that should fix this problem:

    • Close Mail.app
    • Open Terminal and run the following command:

    sudo rm -rf ~/Library/Containers/com.apple.mail/Data/DataVaults

    • Open Mail.app

    Please let us know if that worked.

  2. 2 Posted by Gustaf on 16 Apr, 2019 08:25 PM

    Gustaf's Avatar

    Have the same problem. This solution didn't work for me...

  3. 3 Posted by Gustaf on 16 Apr, 2019 08:27 PM

    Gustaf's Avatar

    Well... it worked the third time :)

  4. Support Staff 4 Posted by Steve on 16 Apr, 2019 09:04 PM

    Steve's Avatar

    Hi Gustaf,

    glad the workaround did then workout for you.

    Let's hope, Apple can address this problem sooner than later.

    @Oren: Did the workaround also work for you?

    Best,
    Steve

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