Issue with encryption (web)

austin.federa's Avatar


30 Nov, 2011 02:18 AM

Just installed GPGmail, and I have generated keys, etc, and can sign emails, but the 'lock' encryption button is not clickable in mail. I'm 10.7.2.


  1. 1 Posted by austin.federa on 30 Nov, 2011 02:27 AM

    austin.federa's Avatar

    Sorry, forgot to add, I installed the full package installer provided by GPG, 2.04

  2. Support Staff 2 Posted by Steve on 30 Nov, 2011 09:21 AM

    Steve's Avatar

    Hey Austin,

    thanks for your interest in our tools. You've come to the right place to get your issue solved :)

    First, I'm somewhat uncertain, about which of our tools you actually installed. You say "full package installer" so that sounds like you let our GPGTools Installer run on your system. Which version of the installer did you use? Next you are referring to 2.04 which must be GPGMail 2.0a4 (an early alpha build).

    Ok, so from what you write I assume, that GPGMail is correctly installed. It seems to show up in your > Settings (which is good).

    For starters: Could you read through:

    Please see if all the details apply to your setup (e.g. does the recipients mail have the according public key in your GPG Keychain Access etc?

    If then, you still have questions please come back and ask some more ;)

  3. 3 Posted by Alex on 16 Dec, 2011 01:08 PM

    Alex's Avatar

    Hey Austin, do you still have your problems? Best regards, Alex

  4. Support Staff 4 Posted by Steve on 17 Dec, 2011 06:43 PM

    Steve's Avatar

    Austin, I'm closing this for now. Feel free to re-open this discussion or create a new one anytime if you need help or further assistance.

    All the best, steve

  5. Steve closed this discussion on 17 Dec, 2011 06:43 PM.

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