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GPG Mail: Activation Code

• Edit

Danijel Kecman

28 Mar, 2019 10:46 AM

When I enter activation code

Expected
Success

Additional info
Failed for unknown error

macOS                   10.14.4     18E226
GPG Suite               2018.5      2368    (6f26711)
GPG Mail                3.0.1       1330    (807c323e)  Trial not yet started
GPG Keychain            1.4.6       1514    (560b5a9)
GPG Services            1.11.6      1056    (ad0c960)
MacGPG                  2.2.10      921     (b487092)
GPG Suite Preferences   2.1.4       1077    (ad934a9)
Libmacgpg               0.8.7       895     (78f424a)
pinentry                1.1.0       10      (1ff8803)

1. Support Staff 1 Posted by Steve on 29 Mar, 2019 10:33 AM

   

   Hi Danijel,

   do you happen to be running CleanMyMac on your machine?

   For some reason, CleanMyMac removes an important file which is responsible for starting our daemon taking care of encryption and signing.

   To fix this, please re-install GPG Suite, no need to uninstall first, and everything will work just as before.

   We contacted MacPaw, the developers of CleanMyMac and version 4.3.0.1 should resolve this problem, by excluding the important GPG Suite files from their cleaning routines.

   Best,
   Steve

   • Edit

2. 2 Posted by Danijel Kecman on 29 Mar, 2019 10:53 AM

   

   Indeed that was the case. Thanks.
   ==================================================
   From: Steve (Support staff)
   Subject: GPG Mail: Activation Code
   
   Hi Danijel,
   
   do you happen to be running CleanMyMac on your machine?
   
   For some reason, CleanMyMac removes an important file which is responsible for starting our daemon taking care of encryption and signing.
   
   To fix this, please re-install GPG Suite, no need to uninstall first, and everything will work just as before.
   
   We contacted MacPaw, the developers of CleanMyMac and version 4.3.0.1 should resolve this problem, by excluding the important GPG Suite files from their cleaning routines.
   
   Best,
   Steve
   
   
   
   View this discussion at our support site online: https://gpgtools.tenderapp.com/discussions/problems/96920-gpg-mail-activation-code
   
   
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   • Edit

3. Support Staff 3 Posted by Steve on 29 Mar, 2019 10:57 AM

   

   Glad this is solved for you. I'm closing this discussion. Should you need further assistance or have questions you can re-open this discussion here or open a new one any time.

   Best,
   Steve

   • Edit

4. Steve closed this discussion on 29 Mar, 2019 10:57 AM.

5. Steve re-opened this discussion on 29 Mar, 2019 10:58 AM

6. Steve closed this discussion on 29 Mar, 2019 10:58 AM.