GPG Services: Decryption failed no data code = 58 when trying to decrypt a message in word doc format

Josh's Avatar


04 Mar, 2019 10:21 PM


I am having this same problem with word. I encrypted some sensitive information a while ago and saved it to a word doc. When I went to decrypt and retrieve it, it get a message saying: Decryption Failed: No Data! (No data) Code = 58.

I tried writing a random message in the same Word doc, which I was able to encrypt with my key, but not decrypt using the same key. However, using Mac Notes, I was able to successfully encrypt and decrypt a message using the same key.

Can you help?


  1. Support Staff 1 Posted by Steve on 04 Mar, 2019 10:26 PM

    Steve's Avatar

    Hi Josh,

    welcome to the GPGTools support platform. Sorry you are having problems using GPG Suite.

    The problem is, that Word is formatting text and by that altering things. The following is an explanation about RTF file format usage for OpenPGP. The same applies to the Word DOC format:
    The key / message you are trying to import / decrypt is in RTF file format. Wikipedia says: "The Rich Text Format (often abbreviated RTF) is a proprietary document file format developed by Microsoft Corporation from 1987 until 2008 for cross-platform document interchange with Microsoft products."

    RTF is formatted text and the problem with formatted in case of OpenPGP messages is, it tends to destroy their structure and render them useless.

    To exchange OpenPGP messages please use .txt file format. For keys you can use the key servers or if that is not an option also use .txt or .asc file format.

    So you did the right thing by switching to a text editor. I would recommend using TextEdit and checking in the preferences you are using txt format.


  2. Steve closed this discussion on 27 May, 2019 12:26 PM.

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