After install Mac Mail will not open

ccoyle's Avatar


11 Feb, 2019 07:13 PM

After installing the suite I cannot open mail. I have tried un-installing the suite and it still fails to open. My OS is Mojave 10.14.2. I deleted the GPGMailLoader.mailbundle from /Library/Mail/Bundles and that was no help

  1. Support Staff 1 Posted by Steve on 11 Feb, 2019 08:23 PM

    Steve's Avatar

    Hi ccoyle,

    we are very sorry for your bad experience with GPG Suite.

    Unfortunately this happens due to a bug in macOS Mail on Mojave. We have filed the bug with Apple as rdar://45552251 but it is unclear how long it will take them to resolve the issue.

    Following are the steps that should fix this problem:

    • Close
    • Open Terminal and run the following command:

    sudo rm -rf ~/Library/Containers/

    • Open

    We recommend to use their feedback form to inform Apple about this problem and ask them kindly to consider investing the time to fix this bug. It may help to add the rdar number, so they know which issue you are referring to.

    Please let us know if that worked.

    We have a ticket for this problem. I connected this discussion with the existing ticket. That means, should this discussion get closed, it will be re-opened as soon as the ticket is closed. That way you'll stay in the loop and get notified as soon as we have news. Feel free to open a new discussions should you run into further problems or need assistance.

    Best regards,

  2. Steve closed this discussion on 01 Sep, 2019 06:25 PM.

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