GPG Suite 2391n does not let Mail start again

Michael's Avatar


11 Jan, 2019 09:07 AM


there has been a thread concerning this:

The thread is closed, the problem remains.

I have tried to remove the "Envelope" files from "~/Library/Mail/V6" and removing the bundle from "/Library/Mail/Bundles", so that Mail reimports mails but will still remain in zombie state: the dock indicates that mail is loaded but it is impossible to have a window of mails. Additionally, I can not even access preferences because it is greyed out.

Reinstallation of the whole operating system is not an option. Even switching to a different mailer is less time-consuming.

I am also an "upgrader", coming originally from "Sierra" over "High Sierra" to - as of now - latest "Mojave".

Can I help with any log files or other data? I would really like to have the current state fixed.

Best regards,

  1. Support Staff 1 Posted by Luke Le on 11 Jan, 2019 10:18 AM

    Luke Le's Avatar

    Hi Michael,

    unfortunately this happens due to a bug in macOS Mail on Mojave. We have filed the bug with Apple but it is unclear how long it will take them to resolve the issue.

    Following are the steps that should fix this problem:

    • Close
    • Open Terminal and run the following command:

      sudo rm -rf ~/Library/Containers/

    • Open

    After following these steps, Mail should be working properly again.

  2. 2 Posted by borice on 16 Jan, 2019 06:55 PM

    borice's Avatar

    Thanks -- this is finally the solution I was looking for. (until Apple fixes the bug, that is)

  3. Support Staff 3 Posted by Steve on 23 Jan, 2019 05:59 PM

    Steve's Avatar

    @Borice: Good to hear the workaround did work for you.

    Glad this is solved for you. I'm closing this discussion. Should you need further assistance or have questions you can re-open this discussion here or open a new one any time.

    Let's hope Apple will invest the time to properly fix this bug.


  4. Steve closed this discussion on 23 Jan, 2019 05:59 PM.

  5. Steve closed this discussion on 01 Sep, 2019 06:35 PM.

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