GPG Mail: Passphrase

larrydickinson's Avatar


24 Dec, 2018 01:16 AM

I haven't used this software in some time. I entered my new email and wasn't asked to enter a passphrase. But when I try to send an email it asks me to enter a passphrase. I entered one the last time I used the software but it won't accept that one. So I can't sign any emails without this passphrase. I bought mail updates so someone please help me solve this asap. Thanks.

Are you using any other plugins?


  1. Support Staff 1 Posted by Steve on 24 Dec, 2018 09:45 AM

    Steve's Avatar

    Hi Larry,

    welcome to the GPGTools support platform. Sorry you are having problems using GPG Suite.

    Can you check for updates to make sure you are using the latest GPG Suite.

    When you say you entered your new email, do you mean you setup a new email account in

    Could you send us a screenshot of your settings in > Preferences > GPG Mail.

    This KB-article explains what to do if you forgot your password or lost access to your secret key.

    Let me know if that information did help you to recover your password or move forward. if you have additional questions don't hesitate to ask.

    All the best,

  2. 2 Posted by larrydickinson on 24 Dec, 2018 01:08 PM

    larrydickinson's Avatar

    Hi Steve,

    Thanks for getting back to me so quickly. I kept trying to figure out what the passphrase might be. I was never asked to create on when I added a key for the email address I was trying to add a key for. Finally I discovered it was the password I used to create my account with your web site. So I think I’m good now. The box only popped up once this morning when I started this email prompting me for the passphrase. I entered it and the box went away happy I guess.


  3. Support Staff 3 Posted by Steve on 26 Dec, 2018 10:55 PM

    Steve's Avatar

    Hi Larry,

    thanks for the update. That sounds like good news. When you refer to our website you mean this support forum? The OpenPGP you create and it's password are completely independent of that forum password. You can see where the password for a new openPGP key is asked for when you open GPG Keychain and click the "New" icon.

    The reason you were only asked once for your password is maybe that it was then stored in macOS keychain, in which case you would no longer be asked for it.


  4. Steve closed this discussion on 21 Sep, 2019 09:45 AM.

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