Mac Mail unusable since GPG Suite install

Jason's Avatar

Jason

21 Dec, 2018 01:15 PM

Hi,

I installed GPGSuite for the first time, a few days after the Mojave update, and since the install I haven't been able to get the Mail app to work. Basically, I'm having the same problem as Brandon:

Yes I get the small dot indicator in the dock under Mail and it bounces once. However under the Mail menu bar, most options are greyed out (ex: Preferences). So it very much seems like it's "half" running. I do not get a crash report.

I have tried everything to get Mail to reopen. It has been down for a month. I have also installed the nightly update but it hasn't changed anything in terms of getting the app to function properly again. Has anyone solved this?

  1. Support Staff 1 Posted by Luke Le on 21 Dec, 2018 02:03 PM

    Luke Le's Avatar

    Hi Jason,

    unfortunately this happens due to a bug in macOS Mail on Mojave. We have filed the bug with Apple but it is unclear how long it will take them to resolve the issue.

    Following are the steps that should fix this problem:

    • Close Mail.app
    • Open Terminal and run the following command:

      sudo rm -rf ~/Library/Containers/com.apple.mail/Data/DataVaults

    • Open Mail.app

    After following these steps, Mail should be working properly again.

Reply to this discussion

Internal reply

Formatting help / Preview (switch to plain text) No formatting (switch to Markdown)

Attaching KB article:

»

Attached Files

You can attach files up to 10MB

If you don't have an account yet, we need to confirm you're human and not a machine trying to post spam.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac