Mail won't open

Mac2's Avatar

Mac2

26 Oct, 2018 09:18 AM

After installing GPG Suite on Mojave, i unable to open Mail. Or more correctly Mail starts, but main window does not open.

If i set EnableBundles to NO, i can again open Mail
`` sudo defaults write /Library/Preferences/com.apple.mail EnableBundles -bool NO

`` But if i set EnableBundles to YES, the problem persists.

I have tried to uniinstall and reinstall GPG Suite, to no avail.

I see that someone had same problem yesterday in this forum. The thread says resolved, but the solution is not posted.

Maybe someone could post the solution to this problem.

  1. Support Staff 1 Posted by Luke Le on 26 Oct, 2018 09:33 AM

    Luke Le's Avatar

    Hi Mac2,

    unfortunately this happens due to a bug in macOS Mail on Mojave. We have filed the bug with Apple but it is unclear how long it will take them to resolve the issue.

    Following are the steps that should fix this problem:

    • Close Mail.app
    • Open Terminal and run the following command:

    sudo rm -rf ~/Library/Containers/com.apple.mail/Data/DataVaults

    (If you receive a permission denied error, you might have to disable SIP. Please let us know if you had to do that.

    • Open Mail.app

    If Mail.app opens just as before, you can now re-enable plugins:

    sudo defaults write /Library/Preferences/com.apple.mail EnableBundles -bool NO
    

    Please let us know if that worked.

  2. 2 Posted by Simon on 27 Oct, 2018 05:32 AM

    Simon's Avatar

    Hi,

    Just wanted to let others know, who suffer from this problem, that this did the trick for me:

    Follow Luke Le's commands to delete DataVaults and afterwards setting plug-ins (bundles) to -bool YES (not NO).

    Then, I had to restart Mail.app, went to preferences and selected "Manage Plug-Ins" in the General Tab. Then, check GPGMail, restart Mail App and the additional GPG tab is there!

    I am on Version 12.0 (3445.100.39), which is some nightly build referenced in a different "Mail.app does not start" ticket.

    Best,
    Simon

  3. Support Staff 3 Posted by Luke Le on 27 Oct, 2018 09:57 AM

    Luke Le's Avatar

    Hi Simon,

    thank you very much for confirming that the fix works!

  4. Support Staff 4 Posted by Steve on 29 Oct, 2018 04:41 PM

    Steve's Avatar

    Glad, this is solved for you. I'm closing this discussion. Should you need further assistance or have questions you can re-open this discussion here or open a new one any time.

    Best,
    Steve

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