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GPG Mail: No encrypt and sign buttons in apple mail visible

• Edit

Patrick Dewael

01 Oct, 2018 07:03 AM

Hi,

I have installed the GPGSuite 18.4 on my laptop, but I do not see the Encrypt and Sign button in Apple mail.

Greetings,

Patrick

Expected
Encrypt and Sign buttons visible in Apple mail

macOS                   10.13.6     17G65
GPG Suite               2018.4      2310    (bc31914)
GPG Mail                3.0         1330    (724e6997)  27 trial days remaining
GPG Keychain            1.4.5       1496    (25530e6)
GPG Services            1.11.5      1033    (86cb937)
MacGPG                  2.2.10      921     (b487092)
GPG Suite Preferences   2.1.3       1057    (966febd)
Libmacgpg               0.8.6       885     (35a18be)
pinentry                0.9.7.1     9       (db18340)

1. 1 Posted by pavol on 01 Oct, 2018 10:20 AM

   

   Unfortunately same for me - after upgrading to 10.14 Mojave the mail integration 3.0 disappeared. I've upgraded gpgtools prior macOS update. Shows me 22 days trial remaining. Reinstall won't help.

   Funny thing is, I wouldn't even notice, but I've restarted mail to get the trial warning so I could purchase support and nothing popped up.

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2. 2 Posted by pavol on 01 Oct, 2018 04:34 PM

   

   Plugin needs to be activated as described here.

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3. 3 Posted by Patrick Dewael on 01 Oct, 2018 06:23 PM

   

   On another laptop I've just installed the 2018.4_2 and activated the plugin.
   Still no luck in visible buttons

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4. Support Staff 4 Posted by Steve on 18 Oct, 2018 11:46 PM

   

   Hi Patrick,

   welcome to the GPGTools support platform. Sorry you are having problems using GPG Suite.

   Please excuse the late reply, we are deeply sorry for not responding earlier. The amount of feedback we received in regards to the GPG Suite 2018.4 release was overwhelming. We are doing our best to catch up as fast as we can.

   Could you please download and install our latest hotfix GPG Suite and see if that solves your problem.

   In Mail > Preferences do you see GPG Mail? What color do you see for the color bubble indicator?

   All the best,
   Steve

   Disclaimer: This is a development version which has not been thoroughly tested yet - bugs or crashes are to be expected. Thanks for helping us test.

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5. Steve closed this discussion on 05 Jun, 2019 04:17 PM.