GPG Mail: GPG crashes Mail

Ari Gold's Avatar

Ari Gold

26 Sep, 2018 03:22 PM

Twice now, since the update, Mail just crashes. When Mail reopens I’m prompted by GPG mail to Buy or continue with the trial.

Of course I’ll have to remove GPG completely.

Expected
No crash.

macOS                   10.13.6     17G65
GPG Suite               2018.4      2310    (bc31914)
GPG Mail                3.0         1330    (724e6997)  29 trial days remaining
GPG Keychain            1.4.5       1496    (25530e6)
GPG Services            1.11.5      1033    (86cb937)
MacGPG                  2.2.10      921     (b487092)
GPG Suite Preferences   2.1.3       1057    (966febd)
Libmacgpg               0.8.6       885     (35a18be)
pinentry                0.9.7.1     9       (db18340)
  1. Support Staff 1 Posted by Steve on 26 Sep, 2018 04:04 PM

    Steve's Avatar

    Hi Ari,

    welcome to the GPGTools support platform. Sorry you are having problems using GPG Suite.

    Please search for any relevant crashlogs. To search for crashlogs:

    • open new finder window
    • press ⇧⌘G
    • paste '~/Library/Logs/DiagnosticReports'

    We are looking for anything with gpg2, Mail, GPGServices, GPG Keychain, Libmacgpg or pinentry in the name. The date indicates if the crashlog is fresh or old. Very old crashlogs may not be relevant, since a new version of GPG Suite could already have fixed the problem.

    Repeat above steps but this time paste '/Library/Logs/DiagnosticReports' and again look for relevant crashlogs.

    When you find something relevant, please attach the crashlog to your existing discussion.

    Can the crash you are seeing be reproduced by taking certain actions?

    We would be very interested in learning about this crash and fix it (ideally).

    Best,
    steve

  2. Steve closed this discussion on 29 Apr, 2019 05:12 PM.

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