GPG Mail: You asked for feedback on the uninstall page

Knut Schade's Avatar

Knut Schade

26 Sep, 2018 10:32 AM

I gladly pay for software but not for dubious “subscriptions” and certainly not if I am forced to do it to get rid of that “Welcome to GPG Mail” every time I open Mail.
It feels like a ransomware, I lost trust and will try to uninstall the software (uninstaller on your site is from 2013).

Expected
I expected a fair and transparent opportunity to buy your software.

macOS                   10.13.6     17G65
GPG Suite               2018.4      2310    (bc31914)
GPG Mail                3.0         1330    (724e6997)  28 trial days remaining
GPG Keychain            1.4.5       1496    (25530e6)
GPG Services            1.11.5      1033    (86cb937)
MacGPG                  2.2.10      921     (b487092)
GPG Suite Preferences   2.1.3       1057    (966febd)
Libmacgpg               0.8.6       885     (35a18be)
pinentry                0.9.7.1     9       (db18340)
  1. Support Staff 1 Posted by Steve on 26 Sep, 2018 10:43 AM

    Steve's Avatar

    Hi Knut,

    thanks for taking the time to share your concerns.

    A few remarks:

    If you are interested about details regarding this change:

    FAQ: https://gpgtools.org/faq
    Open Letter: https://gpgtools.org/open-letter
    Support Plan: https://gpgtools.org/support-plan

    The 30 day trail has full functionality. If you want to keep using GPG Mail after that, you can purchase a Support Plan. After that trial you will always be able to decrypt your messages.

    The uninstaller is not working for you? Sorry I don't get the 2013 reference. Maybe you can elaborate?

    Sorry to see you go.

    Best,
    steve

  2. 2 Posted by Knut on 26 Sep, 2018 11:01 AM

    Knut's Avatar

    Hey Steve,

    Sorry I don't get the 2013 reference. Maybe you can elaborate?

    This support page links to an uninstaller app from 2013:
    https://gpgtools.tenderapp.com/kb/faq/uninstall-gpg-suite

    But I used the uninstaller from the current archive. That seems to work but also does not uninstall everything like "org.gpgtools.gpgkeychain.sfl" in Application Support.

    After that trial you will always be able to decrypt your messages.

    As I said I lost trust with that last intrusive "update". There are a bit too much "We are so sorry" in your latest communication which are not very believable. Still I hope you will make money, as the product was made with good intentions and you put a lot of work in it.

    best Knut

  3. Support Staff 3 Posted by Steve on 26 Sep, 2018 11:04 AM

    Steve's Avatar

    Yes, the uninstaller should be working fine. If it is not, please do let us know. We will improve the uninstaller to make it easier to remove just GPG Mail.

    Again, thanks for sharing your thoughts.

    Best,
    steve

  4. Steve closed this discussion on 26 Sep, 2018 11:04 AM.

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