Emails not being decrypted

Graeme's Avatar

Graeme

24 Sep, 2018 09:10 AM

I performed the update to GPGTools and am now running v2018.4 release on macOS v10.13.6, running Mail.app v11.5

In Mail.app signatures can be verified and emails can be encrypted, but they are not decrypted for some reason. I can select the text and decrypt them using the services menu, but they used to be decrypted inside Mail.app. It's as if they no longer recognise the email as being encrypted and requiring decryption.

Is this a known bug? Are there any workarounds?

Let me know whether any more info is needed.

Thanks

  1. 1 Posted by chen.eton on 24 Sep, 2018 06:04 PM

    chen.eton's Avatar

    I had similar issue. Try manual decrypt the plain pgp message. If that gives you an error try submitting a report through settings>gpg suite> send report with debug log while your machine is offline. You might be able to decrypt the message after that.

    There's more details here:
    https://gpgtools.tenderapp.com/discussions/problems/83550-decryptio...

  2. Support Staff 2 Posted by Steve on 21 Oct, 2018 08:34 PM

    Steve's Avatar

    Hi Graeme

    welcome to the GPGTools support platform. Sorry you are having problems using GPG Suite.

    Please excuse the late reply, we are deeply sorry for not responding earlier. The amount of feedback we received in regards to the GPG Suite 2018.4 release was overwhelming. We are doing our best to catch up as fast as we can.

    Could you please download and install our latest hotfix GPG Suite and see if that solves your problem.

    All the best,
    Steve

    Disclaimer: This is a development version which has not been thoroughly tested yet - bugs or crashes are to be expected. Thanks for helping us test.

  3. Steve closed this discussion on 14 Jun, 2019 03:55 PM.

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