GPGMail: Lock & Sign buttons in the compose window are missing

Vladimir's Avatar


07 Aug, 2018 09:03 AM

I’m using GPGMail with Mac Mail on High Sierra.

I’m able to read encrypted messages, but when i try to compose a message the Lock & Sign buttons in the compose window are missing. Respectively i cannot encrypt or sign the e-mails i send.



Lock & Sign buttons be present in the compose window.

macOS                   10.13.6     17G65
GPG Suite               2018.3      2223    (8d0c266)
GPGMail                 3.0b7       1319    (c2d0df0a)
GPG Keychain            1.4.4       1460    (9010342)
GPGServices             1.11.4      1013    (0b04f6c)
MacGPG                  2.2.8       916     (0ed4a99)
GPG Suite Preferences   2.1.2       997     (1a09bc7)
Libmacgpg               0.8.5       863     (0707962)
pinentry           9       (db18340)
  1. Support Staff 1 Posted by Steve on 09 Aug, 2018 10:08 AM

    Steve's Avatar

    Hi Vladimir,

    welcome to the GPGTools support platform. Sorry you are having problems using GPG Suite.

    Please double check the email address you are using in > Preferences > Accounts does exist as user ID in one of your keys.

    The encrypt and sign button will only show if that is the case.

    All the best,

  2. 2 Posted by Vladimir on 24 Aug, 2018 04:14 PM

    Vladimir's Avatar

    Hi Steve,

    apologies for the delayed reply.

    Indeed that was the issue. When i generated my key, i was using another e-mail address.
    I have added my current e-mail as an alias to my existing key and now i can encrypt and sign the messages.

    Thanks a lot.


  3. Support Staff 3 Posted by Steve on 24 Aug, 2018 05:45 PM

    Steve's Avatar

    Perfect. Glad, this is solved for you. I'm closing this discussion. Should you need further assistance or have questions you can re-open this discussion here or open a new one any time.


  4. Steve closed this discussion on 24 Aug, 2018 05:45 PM.

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