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GPGMail: Cannot open mails / crash

• Edit

Dian Nedelchev

18 May, 2018 12:32 PM

Hello,
i try to open an email with some attachments in it, but mail client is closed because of error in GPG plugin integrated in Mac OS mail client.

How to remove GPG plugin from mail in order to open email and to stop crashing?

Expected
open emails without crash of client

macOS                   10.13.4     17E202
GPG Suite               2018.1      2083    (9658b70)
GPGMail                 3.0b4       1272    (461cda15)
GPG Keychain            1.4.2       1403    (128637e)
GPGServices             1.11.2      969     (e5438f7)
MacGPG                  2.2.3       900     (cead4f9)
GPG Suite Preferences   2.1.1       993     (05eb1a6)
Libmacgpg               0.8.2       829     (943132e)
pinentry                0.9.7.1     9       (db18340)

1. Support Staff 1 Posted by Steve on 18 May, 2018 12:48 PM

   

   Hi Dian,

   welcome to the GPGTools support platform. Sorry you are having problems using GPG Suite.

   Can you send us the error messages and or crash log you are seeing, so we can take a closer look at what could be going wrong.

   Before removing GPGMail, could you please download and install our latest hotfix GPG Suite and see if that solves your problem.

   In case the issue is not resolved with the nightly: you can temporarily disable GPGMail:

   • shut down Mail.app
   • open finder
   • navigate to /Library/Mail/Bundles or ~/Library/Mail/Bundles and copy GPGMail.mailbundle to your desktop
   • now delete GPGMail.mailbundle from the original folder

   Restart Mail and check the Preferences - GPGMail should be gone.

   To re-enable mail, close Mail.app and move the bundle file back to the Bundles folder.

   All the best,
   steve

   Disclaimer: This is a development version which has not been thoroughly tested yet - bugs or crashes are to be expected. Thanks for helping us test.

   • Edit

2. 2 Posted by Dian Nedelchev on 18 May, 2018 12:55 PM

   

   Hi Steve,

   please find attached file:
   I copy debug info. After using nightly, still have same issue.

   Regards,
   Dian

   • debug.txt 167 KB
   • Edit

3. Support Staff 3 Posted by Steve on 06 Jul, 2018 04:58 PM

   

   We have a ticket for this problem. I connected this discussion with the existing ticket. That means, should this discussion get closed, it will be re-opened as soon as the ticket is closed. That way you'll stay in the loop and get notified as soon as we have news. Feel free to open a new discussions should you run into further problems or need assistance.

   • Edit

4. Steve closed this discussion on 20 Sep, 2018 04:20 PM.

5. Support Staff 4 Posted by Steve on 26 Sep, 2018 09:54 AM

   

   This issue has been fixed with GPG Suite 2018.4.

   • Edit

6. Steve closed this discussion on 26 Sep, 2018 09:54 AM.