GPGMail: Mail crashes suddenly even when not using it

MAurizio's Avatar

MAurizio

19 Apr, 2018 12:35 PM

Mail crashes suddenly even when not using it.
It could be in the background and sometimes I had the notification from OS X that Mail crashed.
No precise way to reproduce it.

Expected
Mail not crashing.

Additional info
Here the stacktrace from OS X

macOS                   10.13.4     17E199
GPG Suite               2018.1      2083    (9658b70)
GPGMail                 3.0b4       1272    (461cda15)
GPG Keychain            1.4.2       1403    (128637e)
GPGServices             1.11.2      969     (e5438f7)
MacGPG                  2.2.3       900     (cead4f9)
GPG Suite Preferences   2.1.1       993     (05eb1a6)
Libmacgpg               0.8.2       829     (943132e)
pinentry                0.9.7.1     9       (db18340)
  1. Support Staff 1 Posted by Steve on 19 Apr, 2018 01:12 PM

    Steve's Avatar

    Hi MAurizio,

    welcome to the GPGTools support platform. Sorry you are having problems using GPG Suite.

    could you temporarily disable GPGMail:

    • shut down mail.app
    • open finder
    • navigate to /Library/Mail/Bundles or ~/Library/Mail/Bundles and copy GPGMail.mailbundle to your desktop
    • now delete GPGMail.mailbundle from the original folder

    Restart mail and check in Mail.app > Preferences if you still see GPGMail. It should be gone.

    To re-enable mail, close Mail.app and move the bundle file back to the Bundles folder.

    Are you still experiencing the crashes then?

    Best,
    steve

  2. 2 Posted by Maurizio on 24 Apr, 2018 08:54 AM

    Maurizio's Avatar

    After some days of usage after the suggestion of Steve, no problems and/or sudden crashes anymore.

  3. Support Staff 3 Posted by Steve on 24 Apr, 2018 09:36 AM

    Steve's Avatar

    Attaching crash log as txt file to keep this discussin human readable.

    Maurizio: So you disabled GPGMail and are no longer experiencing any crashes? Or Are you still running GPGMail and the crashes went away?

    Could you please download and install our latest hotfix GPG Suite and see if that solves your problem.

    All the best,
    steve

    Disclaimer: This is a development version which has not been thoroughly tested yet - bugs or crashes are to be expected. Thanks for helping us test.

  4. 4 Posted by Maurizio Lattua... on 24 Apr, 2018 09:38 AM

    Maurizio Lattuada's Avatar

    Confirmed, I was running Mail with disabled GPGMail.
    I just downloaded the latest nightly build, will install it and keep you
    posted.

    Cheers

  5. Support Staff 5 Posted by Steve on 24 Apr, 2018 09:40 AM

    Steve's Avatar

    Should the crashes persist, please check if they are related to a specific email message. Do you have a certain mailbox selected whenever the crashes occur? Does mail.app also crash when you select an empty mailbox?

    That will be helpful to debug this problem.

  6. 6 Posted by Maurizio Lattua... on 24 Apr, 2018 02:54 PM

    Maurizio Lattuada's Avatar

    Hi Steve,

    at the moment, no crashes. Consider that I have 4 accounts configured in
    mail, but only one is active (IMAP, the remaining 3 are enabled, but set by
    default offline) and on that one I'm using my personal GPG key.
    On that account I use mainly GPG to sign messages, not to encrypt them.

    Will keep you posted in case of issues

  7. Support Staff 7 Posted by Steve on 25 Apr, 2018 04:13 PM

    Steve's Avatar

    OK, please keep us posted.

  8. 8 Posted by Roel on 26 Apr, 2018 12:07 PM

    Roel's Avatar

    Hi,

    Am having the same issues, tried the hotfix mentioned in this discussion but without luck. Disabling GPGMail does not generate random crashes anymore for me. I also mainly use GPGMail to sign my messages.

  9. Support Staff 9 Posted by Steve on 26 Apr, 2018 05:02 PM

    Steve's Avatar

    Roel: let's continue in your separate discussion to avoid confusion.

    https://gpgtools.tenderapp.com/discussions/problems/73202-gpgmail-g...

  10. Steve closed this discussion on 04 May, 2018 01:11 PM.

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