GPGMail: Decryption failed with unknown error!

David Bowden's Avatar

David Bowden

12 Jan, 2018 12:05 PM

I got a warning message, which provided the following:

"An unknown error occurred while decrypting this attachment.

GPG error message:

gpg: signal Hangup caught ... exiting

Please contact us, including the GPG error message, at https://gpgtools.tenderapp.com/"

Describe your problem. Add as much detail as possible.

I am not sure there is a problem although an attached pdf may have gone missing. I had sent an encrypted message in applemail to someone who had then forwarded it on to others including me.

  1. Support Staff 1 Posted by Steve on 18 Jan, 2018 07:22 PM

    Steve's Avatar

    Hi ,David

    welcome to the GPGTools support platform. Sorry you are having problems using GPG Suite.

    Could you restart your mac and see if you are then still running into this problem?

    Is the issue restricted to a single email? Are you able to reproduce the problem by sending another test message with a PDF attachment to yourself and then forward the received message to yourself again to simulate the case you are describing, which may have lead to the problem.

    Best,
    steve

  2. Support Staff 2 Posted by Steve on 28 Mar, 2018 11:29 AM

    Steve's Avatar

    Closing, since no further user feedback was received. Should your problem persist, feel free to re-open this discussion any time.

    All the best, steve

  3. Steve closed this discussion on 28 Mar, 2018 11:29 AM.

  4. Steve re-opened this discussion on 28 Mar, 2018 11:29 AM

  5. Support Staff 3 Posted by Steve on 28 Mar, 2018 11:30 AM

    Steve's Avatar

    We recently fixed this bug.

    Could you please download and install our latest hotfix GPG Suite and see if that solves your problem.

    All the best,
    steve

    Disclaimer: This is a development version which has not been thoroughly tested yet - bugs or crashes are to be expected. Thanks for helping us test.

  6. Steve closed this discussion on 28 Mar, 2018 11:30 AM.

  7. David Bowden re-opened this discussion on 28 Mar, 2018 11:33 AM

  8. 4 Posted by David Bowden on 28 Mar, 2018 11:33 AM

    David Bowden's Avatar

    Thanks

    I will give it a go.

    The problem only related to an error message in my sent emails when returned to me as part of a reply.

    David Bowden
    [email blocked]

  9. Support Staff 5 Posted by Steve on 28 Mar, 2018 11:33 AM

    Steve's Avatar

    Sure, do let us know how it goes. It should indeed be fixed.

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