GPGMail: GPGMail status is Orange. LaunchAgent is missing.

John Rivera's Avatar

John Rivera

21 Feb, 2018 06:51 PM

Once in a while, our users will encounter an orange status for GPGMail. The launchctl unload/load commands from the kbase do not work since LaunchAgent org.gpgtools.Libmacgpg.xpc.plist is missing from /Library/LaunchAgents/ This is what we see:
1087 0 org.gpgtools.macgpg2.shutdown-gpg-agent
- 0 org.gpgtools.updater - 0 org.gpgtools.gpgmail.user-uuid-patcher - 0 org.gpgtools.gpgmail.enable-bundles - 0 org.gpgtools.macgpg2.fix

The only solution we have is to reinstall GPG Suite. However, this problem reoccurs but the cause is still unknown to us.

org.gpgtools.Libmacgpg.xpc.plist should not be missing.

macOS                   10.13.3     17D47
GPG Suite               2018.1      2083    (9658b70)
GPGMail                 3.0b4       1272    (461cda15)
GPG Keychain            1.4.2       1403    (128637e)
GPGServices             1.11.2      969     (e5438f7)
MacGPG                  2.2.3       900     (cead4f9)
GPG Suite Preferences   2.1.1       993     (05eb1a6)
Libmacgpg               0.8.2       829     (943132e)
pinentry           9       (db18340)
  1. Support Staff 1 Posted by Steve on 21 Feb, 2018 07:00 PM

    Steve's Avatar

    Hi John,

    this KB-article explains what to do when you are seeing an orange or red color indicator in GPGMail preferences.

    Could you try that out and see 1. if it fixes the problem and 2. in case it does, if the fix is permanent?


  2. 2 Posted by John Rivera on 21 Feb, 2018 07:06 PM

    John Rivera's Avatar

    Hi Steve,

    Thanks for the reply. I missed adding that when we ls /Library/LaunchAgents/, the org.gpgtools.Libmacgpg.xpc.plist is missing. We also look in /Library/LaunchDaemon and it is not there either. This is why I mentioned that the launchctl unload/load commands have no effect. Reinstalling brings it back but the problem reoccurs.


  3. 3 Posted by John Rivera on 01 Mar, 2018 08:49 PM

    John Rivera's Avatar

    Hi Steve,

    Any ideas on why this might be happening? Anything else I should into?


  4. Support Staff 4 Posted by Luke Le on 02 Mar, 2018 09:40 AM

    Luke Le's Avatar

    Hi John,

    is there any chance that you are running some other software which might delete that file? If a re-install fixes it, that means to me that the file is correctly installed at one point, but vanishes after some time. I could only think of some kind of Antivirus software that does that.

  5. Support Staff 5 Posted by Steve on 29 Mar, 2018 06:28 PM

    Steve's Avatar

    Closing, since no further user feedback was received. Should your problem persist, feel free to re-open this discussion any time.

    All the best, steve

  6. Steve closed this discussion on 29 Mar, 2018 06:28 PM.

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