GPGMail: Gpg mail always on yellow status

Chiara's Avatar

Chiara

06 Oct, 2017 05:07 PM

I have installed GPG Tools suite today.
Everything seemed to go smooth, however in my apple mail client, both icons with the lock and the star remain constantly grey.
The “openPGP” label on the top is also always grey, so it seems like everything is disabled.
The status is always marked with the yellow dot in the mail preferences, telling me to check my installation.

If it may also help, if I select the text in an email and right click to encrypt, it seems to generate the encrypted text correctly.

Expected
I expected to be able to click on the icons to lock and sign a message instead. And also to see my status with a green dot.

macOS           10.11.6     15G1611
GPG Suite       2017.1      2002    (4161887)
GPGMail         2.6.3       1234    (2c08db8)
GPG Keychain    1.4         1377    (3384573)
GPGServices     1.11.1      961     (d6060fa)
MacGPG2         2.2.0       893     (ab15b08)
GPGPreferences  2.1         977     (b1e419a)
Libmacgpg       0.8         819     (c8cf2e0)
pinentry        0.9.7       6       (6aeb033)
  1. Support Staff 1 Posted by Luke Le on 10 Dec, 2017 12:00 PM

    Luke Le's Avatar

    Hi Chiara,

    we are very sorry to hear you are having problems with GPG Suite.
    In the case that you are seeing a yellow status it's a good first start to restart your Mac. We have yet to determine why this sometimes happens but will continue to investigate.

    It's also possible that a re-install of GPG Suite helps.

  2. Support Staff 2 Posted by Steve on 26 Mar, 2018 02:38 PM

    Steve's Avatar

    Closing, since no further user feedback was received. Should your problem persist, feel free to re-open this discussion any time.

    All the best, steve

  3. Steve closed this discussion on 26 Mar, 2018 02:38 PM.

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