GPGMail: Can't click the lock. It's greyed out.

Adrian's Avatar

Adrian

05 Nov, 2016 08:42 PM

I'm having this exact problem as well. Also on Yosemite 10.10.5.

  1. Support Staff 1 Posted by Steve on 05 Nov, 2016 10:17 PM

    Steve's Avatar

    Hi Adrian,

    whenever you need assistance with GPG Suite, please create a new discussion. While it is common on other forums to join existing discussions with similar or identical problems, for the GPGTools support forum, this is not a good idea. Having many users in one discussion is likely to cause confusion, thus it's best to solve issues on a "per case" basis. That helps to keep the discussion straight forward and provide a fast solution to you and other users.

    I have thus split your comment into a separate discussion.

    Could you please send a debug log from your affected machine: Open GPGPreferences > Send Report. Check the box to "attach debug log". Since you already described your issue in this discussion, you don't need to add a lot of detail, but please do add the link to your existing discussion, so I can then merge your debug info with this existing discussion.

    All the best,
    steve

  2. Support Staff 2 Posted by Steve on 12 Dec, 2016 05:44 PM

    Steve's Avatar

    Closing, since no further user feedback was received. Should your problem persist, feel free to re-open this discussion any time.

    All the best, steve

  3. Steve closed this discussion on 12 Dec, 2016 05:44 PM.

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