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GPGMail: 10.10.5 Mail crashing with latest update (NSRangeException)

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Davide Zampieri

17 Oct, 2016 05:27 AM

Hello, please help me fix the issue with Apple mail crashing.
I have a macbook pro and currently i still have the operating software of 10.10.5 (OS X Yosemite) After the latest update mail mail application is constantly crashing.
I will attach the report below:
(edit by steve: see txt file below to keep this discussion readable)

• 2016-10-17_05-27_DebugInfo.gpg 16 KB

1. Support Staff 1 Posted by Steve on 17 Oct, 2016 07:41 AM

   

   Hey Davide,

   welcome to the GPGTools community support platform. Sorry you are having problems using GPG Suite.

   Thanks for taking the time to sind in this report.

   Is there a certain action that causes Mail.app to crash or is the crash random? Is there a certain amount of time after which Mail.app crashes?

   Any pattern that could help to reproduce the crash will be very helpful. We tried to reproduce the crash in macOS 10.10.5 + GPG Suite 2016.10 but were unable to do so, so far.

   Could you temporarily disable GPGMail:

   • shut down mail.app
   • open finder
   • navigate to /Library/Mail/Bundles or ~/Library/Mail/Bundles and copy GPGMail.mailbundle to your desktop
   • now delete GPGMail.mailbundle from the original folder

   Restart mail and check in Mail.app > Preferences if you still see GPGMail. It should be gone.

   To re-enable mail, close Mail.app and move the bundle file back to the Bundles folder.

   Does that make the crash go away? If yes, does the crash return after you add GPGMail back in the bundles folder?

   All the best,
   steve

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2. 2 Posted by Davide Zampieri on 17 Oct, 2016 08:18 PM

   

   Hello,
   thanks for the quick reply!
   I did as you said and after removing the "GPGMail.mailbundle" mail didn't crash anymore. Then i put the file back to the original location and opened mail again.
   It crashed again approximately about 4 seconds later.
   Before it crashed i just deleted some random e-mails from my mail box.
   Here is the new crash report:

   (edit by steve: see txt file below to keep this discussion readable)

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3. Support Staff 3 Posted by Steve on 18 Oct, 2016 12:17 PM

   

   attaching both crash logs as .txt files below

   • 2016-10-17_crash_log.txt 130 KB
   • 2016-10-17_crash_log_2.txt 136 KB
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4. Support Staff 4 Posted by Steve on 18 Oct, 2016 02:24 PM

   

   Hi Davide,

   chances are the crash is related to a specific email. Could you empty your inbox and see if the crash then persists upon starting Mail.app?

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5. 5 Posted by Davide Zampieri on 04 Nov, 2016 05:21 PM

   

   Dear Steve/ Support Staff,
   I have continuously tried to empty my inbox, but before i am able to do so the mail app continues to crash.
   I also noticed in the activity monitor that processes associated to gpg are using considerable CPU without me using gpg.
   I will add an screen-shot.
   I hope you guys have an update coming soon to fix stuff like gpg using CPU power in the background.

   • Screen_Shot_2016-11-04_at_13.15.37.png 53.8 KB
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6. Support Staff 6 Posted by Steve on 05 Nov, 2016 09:22 PM

   

   You mentioned, that after disabling GPGMail, Mail.app no longer crashes.

   So disabling GPGMail and then emptying the inbox may be a way to find out if a specific mail is triggering a crash and if so, which mail that would be.

   Could you give that a try?

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7. Support Staff 7 Posted by Steve on 12 Dec, 2016 05:44 PM

   

   Closing, since no further user feedback was received. Should your problem persist, feel free to re-open this discussion any time.

   All the best, steve

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8. Steve closed this discussion on 12 Dec, 2016 05:44 PM.