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Can't access message

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Craig

09 Jan, 2016 04:24 PM

This comment was split from the discussion: Can't access message

Hi i am having problems decrypting a text, i follow where you open service and go to openpgp decryption but nothing happens!!! Please help

1. Support Staff 1 Posted by Steve on 09 Jan, 2016 04:36 PM

   

   Hi Craig,

   please create a new discussion if you need assistance with GPG Suite. Posting on existing discussions is often not a good idea. Since having many users in one discussion is likely to cause confusion, we prefer to solve issues on a "per case" basis. That helps to keep the discussion straight forward and provide a fast solution to you and other users.

   I have thus split your comment into a separate discussion.

   Let's try to pin down where your problems are deriving from. For further investigations could you please provide a few more details.

   • Copy all version info as described in this KB-article

   • What are you trying to do and which steps are you taking to achieve that? At which step are you seeing the issue?

   1. Step 1
   2. Step 2
   3. ...
   

   • What are you expecting instead:

   Please post any error messages as screenshots in jpg format. Provide as much detail as possible.

   Attach .png or .jpg screenshots of error messages or steps leading to this problem.

   Could you also check console.app if it throws any related error during the process?

   That information will help us to find an entry point for hunting down this problem.

   Best regards, Steve

   • Edit

2. Support Staff 2 Posted by Steve on 10 Feb, 2016 03:25 PM

   

   Closing, since no further user feedback was received. Should your problem persist, feel free to re-open this discussion any time.

   All the best, steve

   • Edit

3. Steve closed this discussion on 10 Feb, 2016 03:25 PM.