GPGTools installed and services activated in settings, but selecting "Services" --> "OpenPGP: Encrypt" is not working

david.jun.choi's Avatar

david.jun.choi

13 Jan, 2015 05:04 PM

GPG Services

Mac OS X: 10.9.5 (13F34)
MacGPG2: 2.0.26b2, 750b
GPG Keychain: 1.2b3, 980b
GPGServices: 1.10b2, 730b
GPGPreferences: 1.5b2, 730b
GPGMail: 2.5b4, 802b

Typing text in TextEdit, selecting it, then right-clicking and selecting "Sevices" --> "OpenPGP: Encrypt" results in nothing.

What did you expect instead

I was expecting to see the encrypted message

Describe steps leading to the problem.

  1. Open TextEdit
  2. Type text
  3. Select text
  4. Right click
  5. Mouse-over "Services"
  6. Select "OpenPGP: Encrypt"
  1. Support Staff 1 Posted by Steve on 14 Jan, 2015 06:19 PM

    Steve's Avatar

    HI David,

    this works here in my own test. If you open GPG Keychain how many entries with type "sec/pub" do you see?

    Can you please try to encrypt an example file and see if that works: http://support.gpgtools.org/kb/gpgservices-faq/how-to-encrypt-and-s...

    If that does nothing as well, please fire up Console.app, again try to encrypt a file and see if console.app spits out any related errors. Copy paste those to this discussion if you find anything.

    All the best,
    steve

  2. 2 Posted by david.jun.choi on 14 Jan, 2015 09:14 PM

    david.jun.choi's Avatar

    Hi Steve,

    I've one sec/pub entry (my own PGP keys).

    I just attempted to encrypt a test message to no avail. I've attached the output in console.app to this message.

  3. Support Staff 3 Posted by Luke Le on 19 Jan, 2015 08:18 PM

    Luke Le's Avatar

    Hi David,

    this might be a stupid question, but have you tried to log on/log off or restart your computer?
    That might help.

  4. 4 Posted by david.jun.choi on 20 Jan, 2015 02:20 PM

    david.jun.choi's Avatar

    Luke,

    I've had success after restarting the computer, but only after restarting.
    After the first encryption, the problem comes back.

  5. Support Staff 5 Posted by Luke Le on 28 Jan, 2015 02:25 PM

    Luke Le's Avatar

    Hi David,

    unfortunately we were not yet able to reproduce this issue.
    We've created a ticket for it and will keep looking.

    Closing this discussion. Once the bug is fixed, this ticket will be re-opened automatically and you'll be notified.

  6. Luke Le closed this discussion on 28 Jan, 2015 02:25 PM.

  7. Luke Le re-opened this discussion on 28 Jan, 2015 02:27 PM

  8. Luke Le closed this discussion on 28 Jan, 2015 02:28 PM.

  9. Steve re-opened this discussion on 16 Feb, 2015 08:15 PM

  10. Support Staff 6 Posted by Steve on 16 Feb, 2015 08:15 PM

    Steve's Avatar

    David, do you have a way of reproducing this which reliably works?

  11. Support Staff 7 Posted by Steve on 10 Apr, 2015 07:22 PM

    Steve's Avatar

    Hi David,

    we've implemented some more debugging info. Please download and install our latest nightly build. That page also has sig and SHA1 to verify the download.

    After that, please let the debug script run on your machine and post the output .log file as attachment to this discussion. This KB-article explains how to do that. Once the script is finished, a new mail with the info as attachment will be created. Please take that attachment and add it to this discussion here.

    I'm switching this discussion to “Privat”. That means it can only be accessed by the core Team and the company hosting this platform

    All the best, steve

    Disclaimer: This is a development version which has not been thoroughly tested yet - bugs or crashes are to be expected. Thanks for helping us test.

  12. Support Staff 8 Posted by Steve on 28 May, 2015 12:03 PM

    Steve's Avatar

    This issue is happening when the PushBullet Chromium Extension is installed.

    Uninstalled and GPGServices will work as expected.

    We did get in touch with the developers of PushBullet but sadly never heard back. Maybe they will resolve this problem in a future update. It seems GPGServices is not the only software affected by this problem.

  13. Steve closed this discussion on 28 May, 2015 12:03 PM.

  14. Steve closed this discussion on 22 Jul, 2015 02:07 PM.

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