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Incompatibility with SecuMail encrypted emails

• Edit

JFS

10 Dec, 2014 12:27 PM

Steve -
I wrote back in July about mail stopping auto decryption and…it’s stopped again.
I’m using 2.5b3 GPG build 797b
Mail app 8.1
OS X is 10.10.1 (Yosemite)
The only way I can decrypt incoming mail is to double click the attachment, or copy and choose to decrypt the clipboard.
I’ve done nothing new to the system and it worked like a champ when upgraded to OSX Yosemite and upgraded to beta GPG.
Thanks and hope you guys have a great week.

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1. Support Staff 1 Posted by Luke Le on 10 Dec, 2014 12:33 PM

   

   Hi JFS,

   we're very sorry you keep running into this issue.
   Do you see any particular error when the decryption fails?

   • Edit

2. 2 Posted by JFS on 10 Dec, 2014 12:36 PM

   

   Hi Luke - wow that was fast! thanks for the quick reply.
   No, there’s no error message, it just won’t do it anymore.
   I’ve pasted a screen shot from the preview panel of my mail program below to show you:

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   • Edit

3. Support Staff 3 Posted by Luke Le on 10 Dec, 2014 12:40 PM

   

   Hehe, that's our motto :)

   In this case it might be possible, that GPGMail doesn't understand the structure of this encrypted mail. We've seen this in the past with SecuMail, since they didn't properly structure their encrypted email.

   If you could have the person who sent you this email, send a test encrypted message to team (at) gpgtools (dot) org, we could have a look.

   • Edit

4. 4 Posted by JS on 10 Dec, 2014 12:53 PM

   

   Ok I will.
   Here's my public key if you would like to send one as a test. I don't know when he'll check mail.

   -----BEGIN PGP PUBLIC KEY BLOCK-----
   Version: SecuMail 2.4

   mQINBFIP/LwBEADG9icJUC5QqVYdptxyK2nrV3RyUayyKMz3eGjcarbTDI2Dv4nP
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   =V0jK
   -----END PGP PUBLIC KEY BLOCK-----

   Sent from mobile device

   • Edit

5. Support Staff 5 Posted by Luke Le on 10 Dec, 2014 01:06 PM

   

   Ah, if you're using SecuMail yourself as well, it should work if you could simply send us a test message to team (at) gpgtools (dot) org

   • Edit

6. 6 Posted by JFS on 11 Dec, 2014 04:49 AM

   

   Any luck Luke?

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   • Edit

7. 7 Posted by JS - GRAY on 18 Dec, 2014 05:14 PM

   

   Luke,
   i wrote you about the problems with decrypting in the preview pane of Apple’s mail program a few weeks ago. You asked to have me send you an email to test. I did. No response from you. Any update of a fix yet?

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   • Edit

8. Support Staff 8 Posted by Steve on 07 Jan, 2015 02:25 PM

   

   Hi Jack,

   we've received your testmail and were able to reproduce the problem. Thanks.

   SecuMail uses some rather odd structuring for their encrypted mails. We'll have to see if we can teach GPGMail to be more tolerant and be able to deal with mails structured in the way SecuMail does it.

   All the best,
   steve

   • Edit

9. Support Staff 9 Posted by Steve on 11 May, 2015 07:34 PM

   

   We have a ticket for this problem. I connected this discussion with the existing ticket. That means, should this discussion get closed, it will be re-opened as soon as the ticket is closed. That way you'll receive a notification. Feel free to open a new discussions should you run into further problems or need assistance.

   • Edit

10. Steve closed this discussion on 11 May, 2015 07:34 PM.

11. Luke Le re-opened this discussion on 10 Jul, 2015 04:35 PM

12. Support Staff 10 Posted by Luke Le on 10 Jul, 2015 04:35 PM

    

    HI JS,

    sorry for the very late response. We believe that that problem has been fixed in the latest GPG Suite - 2015.06
    The test case we've worked with is displaying the message correctly.

    Could you please try if you can confirm that this issue has been resolved?

    Thanks!

    • Edit

13. 11 Posted by JS on 10 Jul, 2015 05:43 PM

    

    Hey thanks. It's working great!

    Sent from mobile device

    • Edit

14. Support Staff 12 Posted by Luke Le on 10 Jul, 2015 05:45 PM

    

    Oh that's wonderful to hear!
    Thanks for the confirmation.

    Closing this discussion. Feel free to open a new one anytime should you have questions or run into problems.

    • Edit

15. Luke Le closed this discussion on 10 Jul, 2015 05:45 PM.

16. Steve closed this discussion on 17 Jul, 2015 08:23 AM.