tag:gpgtools.tenderapp.com,2011-11-04:/discussions/problems/24642-encrypt-button-in-mailapp-is-greyed-out-and-will-not-work-signing-works-fineGPGTools: Discussion 2019-07-01T09:38:26Ztag:gpgtools.tenderapp.com,2011-11-04:Comment/338797872014-07-23T18:09:59Z2014-07-23T18:09:59ZEncrypt button in mail.app is greyed-out and will not work. Signing works fine. <div><p>Hi Marcus,</p>
<p>which email did you enter for the recipient field? And did you
check GPG Keychain Access if you do indeed have a public key for
that mail address?</p>
<p>If that is the case and you still are seeing odd behavior,
please download and install our latest <a href=
"https://releases.gpgtools.org/nightlies/GPG%20Suite-latest.dmg">nightly
build</a> and see if the problem persists.</p>
<p>You can find sig and SHA1 on the GPGTools <a href=
"https://releases.gpgtools.org/nightlies/">Nightlies page</a>.</p>
<p>All the best, steve</p>
<p>Disclaimer: This is a development version which has not been
thoroughly tested yet - bugs or crashes are to be expected. Thanks
for helping us test.</p></div>Stevetag:gpgtools.tenderapp.com,2011-11-04:Comment/338797872014-07-23T18:20:40Z2014-07-23T18:20:42ZEncrypt button in mail.app is greyed-out and will not work. Signing works fine. <div><p>Good afternoon Steve -</p>
<p>I did indeed check to make sure that I have working keys for the
recipients.</p>
<p>I even tried to send an email from one of my accounts to
another, both of which have keys associated with them. I have no
difficulty signing, but for some reason it won’t let me hit
the lock button to encrypt.</p>
<p>When I view the signed email, it is reported as being properly
signed.</p>
<p>I’ll try the newest build.</p>
<p>Best -<br>
Marcus</p></div>Marcus Eubankstag:gpgtools.tenderapp.com,2011-11-04:Comment/338797872014-07-23T18:21:35Z2014-07-23T18:27:39ZEncrypt button in mail.app is greyed-out and will not work. Signing works fine. <div><p>Marcus, would you be willing to do a screensharing session? If
so, please hop on our live chat: <a href=
"http://www.hipchat.com/gi8zHW4K3">http://www.hipchat.com/gi8zHW4K3</a></p>
<p>If not, what color are you seeing under Mail.app >
preferences > GPGMail for the color indicator bubble?</p>
<p>Can you try sending a mail to yourself? Does that work?</p>
<p>Also try encrypting a text message to yourself.</p>
<p>best, steve</p></div>Stevetag:gpgtools.tenderapp.com,2011-11-04:Comment/338797872014-07-24T06:30:43Z2014-07-24T06:30:43ZEncrypt button in mail.app is greyed-out and will not work. Signing works fine. <div><p>So: in the end, Steve kindly took a look at my machine and
tentatively concluded that GPGMail was acting funny. Attached is a
screen shot of the error that we generated.</p>
<p>. . .</p>
<p>In the end it seemed more prudent to revoke my (relatively)
insecure 1k keys and generate a new one which incorporates both of
my active email addresses.</p></div>Marcus Eubankstag:gpgtools.tenderapp.com,2011-11-04:Comment/338797872014-07-24T12:10:50Z2014-07-24T12:10:50ZEncrypt button in mail.app is greyed-out and will not work. Signing works fine. <div><p>Marcus, another thing that could be causing the issue, is that
the subkey of your 1k key might have been expired.</p>
<p>Where you able to create a new 4k (recommended) key already? Did
that then work? (don't forget to revoke the old and weak keys.</p>
<p>Best, steve</p></div>Stevetag:gpgtools.tenderapp.com,2011-11-04:Comment/338797872014-07-24T15:24:16Z2014-07-24T15:24:17ZEncrypt button in mail.app is greyed-out and will not work. Signing works fine. <div><p>Interesting: going back and looking at the subkeys, looks like
you're right: they were expired.</p>
<p>In any event, I have indeed created a new 4k key and revoked the
two offending keys on the pgp.mit.edu keyserver.</p>
<p>The new key works as expected.</p>
<p>Again, my thanks for your help.</p></div>Marcus Eubankstag:gpgtools.tenderapp.com,2011-11-04:Comment/338797872014-07-28T10:25:29Z2014-07-28T10:25:29ZEncrypt button in mail.app is greyed-out and will not work. Signing works fine. <div><p>Perfect. Glad, this is solved for you. We def. need a better
error messsage and have a ticket for that:</p>
<p><a href=
"https://gpgtools.lighthouseapp.com/projects/65684/tickets/243">https://gpgtools.lighthouseapp.com/projects/65684/tickets/243</a></p>
<p>I'm closing this discussion. If you need further assistance or
have questions you can re-open this discussion here or open a new
one any time.</p>
<p>Best, steve</p></div>Steve