cannot sign, encrypt, decrypt

lsmith's Avatar


19 Nov, 2011 04:43 PM

i'm working on Mac with OS 10.7.2 and gpg tools is not working at all. I've downloaded a number of times and when i try to "sign" for a key, nothing pops up, when i try to "encrypt" a document, nothing pops up asking me for a password.

  1. Support Staff 1 Posted by Steve on 19 Nov, 2011 08:58 PM

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    Dear lsmith,

    could you please provide some more information what exactly you are trying to do?

    With which software are you trying to do what? We need this info to help you solve your issues.

    Here's a form for your report. Could you fill that?

    Hope this helps,

  2. 2 Posted by Alex on 19 Nov, 2011 09:40 PM

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    please make sure you've downloaded the latest version (Version 2011.11.17, and once is enough) from and to have a look at the screencast at

    It's interesting to see that there might be still issue on some systems. Please tell us more details so we can look into it.

    Best regards, Alex

  3. 3 Posted by rbuch on 21 Nov, 2011 08:00 PM

    rbuch's Avatar

    Im also running 10.7.2 and GPGmail is working with PGP(MIME signing but I cannot encrypt the email - the LOCK Icon is grayed out.

  4. Support Staff 4 Posted by Steve on 21 Nov, 2011 10:34 PM

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    Dear Rene,

    please note that you can only encrypt a message if you have the public key of the recipient in your keychain. Is that the case?

  5. 5 Posted by René Buch on 22 Nov, 2011 09:15 AM

    René Buch's Avatar

    Hello Steve

    Im not sure I understand your last message - Have tested towards a person where I have the PUB Key - still cannot encrypt

    Best Regards

    Rene Buch
    CEO - NORDUnet

    Kastruplundgade 22,
    DK-2770 Kastrup, Denmark
    iPhone (DK): +4531191400
    iPhone (US) +1 301 346 2008
    Email: [email blocked]

  6. 6 Posted by Alex on 22 Nov, 2011 02:03 PM

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    Just to verify:

    the LOCK Icon is grayed out

    You mean you can't reproduce the workflow shown at our screencast? I.e. you can't send encrypted mails to gpgtools-org (at) lists.gpgtools (dot) org and you've a key for exactly the mail address you're using in Could you provide as the according screenshot, please?

  7. Support Staff 7 Posted by Luke Le on 22 Nov, 2011 05:20 PM

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    could you check your output and post that here?
    That might help to solve the issue.

  8. 8 Posted by rbuch on 22 Nov, 2011 09:24 PM

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    I send you Screen Shots and Console output when trying to send to you support email which PUB KEY is in my keychain

  9. Support Staff 9 Posted by Luke Le on 22 Nov, 2011 09:25 PM

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    Hi René,

    apparently you do in fact have the correct public keys.
    Below you'll find a link to the dev version of GPGMail.
    Please check if you are able to encrypt using that version.


  10. 10 Posted by Doug Clinton on 24 Nov, 2011 09:59 AM

    Doug Clinton's Avatar

    May or may not be relevant, but I've found that if I add a public key to my keychain, I need to restart Mail before I can encrypt email to that user. Until I restart the lock button remains greyed out.

  11. Support Staff 11 Posted by Luke Le on 24 Nov, 2011 10:50 AM

    Luke Le's Avatar

    Hi Doug,

    yeah, this is still a missing feature of the alpha version, but will be added in the next release, which is due soon.

  12. Alex closed this discussion on 16 Dec, 2011 01:01 PM.

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