Forgotten passphrase

Niall McLean's Avatar

Niall McLean

24 Apr, 2014 01:00 PM

Can't remember passphrase for mail. Help.

  1. 1 Posted by jimbo on 24 Apr, 2014 01:59 PM

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    On a similar vein. Not a totally forgotten passphrase.

    If you are pretty sure what the password is, but have mixed up the case, is there a way to decrypt the passphrase ?

  2. 2 Posted by BO on 27 Apr, 2014 05:48 PM

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    I have found no answers as to what to do if you forget your password.

  3. Support Staff 3 Posted by Steve on 30 Apr, 2014 07:27 PM

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    HI Niall, Jimbo and BO,

    wow three users all with forgotton passphrase issues. We really need to take better precautions to ensure those cases are covered.

    We have a KB-article covering this issue. Please visit the following link and let me know if you have more questions after going through that article:

    @Jimbo: as for mixed up parts of the passphrase or mixed up case sensitive letters, there's no other options to keep trying. Open select and encrypted mail, pinentry will showup and give you three tries before giving up. After that if you want another go, close and re-open mail and start from the top.

    The KB also shows how to retrieve your passphrase if you had it stored in the OS X keychain.

    All the best,

  4. Support Staff 4 Posted by Steve on 04 Jun, 2014 04:52 PM

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    Closing, since no further user feedback was received. Should your problem persist, feel free to re-open this discussion any time.

    All the best, steve

  5. Steve closed this discussion on 04 Jun, 2014 04:52 PM.

  6. Steve closed this discussion on 20 Jun, 2014 11:24 AM.

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