Mail does not open encrypted emails.

Borja's Avatar


11 Dec, 2011 01:25 AM

Hi there,

While working under Gpgmail (latest version) most of encrypted emails gets so long (around 30 minutes) to show the plain text, do not even show up the encrypted block. It says 'Loading'

What can I do?

Thanks a lot.

Best Regards

  1. 1 Posted by Alex on 11 Dec, 2011 08:05 AM

    Alex's Avatar

    Thank you for your feedback. Does this version fix the issue for you? See

  2. 2 Posted by Borja on 11 Dec, 2011 10:28 AM

    Borja's Avatar

    Thanks for your quick response.

    I installed it, and now some of the emails open faster, some of them not.

    is there any difference between them? or is it about the size of the email?

    Most of them are small size, like simple encrypted blocks.

    Thanks again

  3. Support Staff 3 Posted by Steve on 11 Dec, 2011 04:01 PM

    Steve's Avatar

    Hey Borja, what you write does not sound to good. This new version should decrypt all mails. Could you send some debugging information of what shows up when you click a mail that does not decrypt? This would be very helpful.

    EDIT: I totally forgot the link to the page "How to create debug information":

    Thanks and enjoy your weekend,

  4. 4 Posted by Faizel on 12 Dec, 2011 05:48 PM

    Faizel's Avatar

    I had a problem that mail would not open the encrypted email. With this update it fixed the problem and now the mail is opened correctly.



  5. 5 Posted by Faerydae on 13 Dec, 2011 08:41 AM

    Faerydae's Avatar

    Hi there, it is finally working!

    Maybe it loads a bit slow but it works perfect ;)

    Thanks a lot for your support and all the work and effort you do guys, this is incredible.

    Thanks again. Enjoy your day!


  6. 6 Posted by Alex on 14 Dec, 2011 03:42 PM

    Alex's Avatar

    Hey Borja, could you forward us an encrypted mail that you cannot decrypt?

  7. 7 Posted by Alex on 02 Jan, 2012 08:22 AM

    Alex's Avatar

    Hi Borja, do you still have your issues with the latest version of GPGMail (a21)?

  8. 8 Posted by Alex on 22 Jan, 2012 11:11 AM

    Alex's Avatar

    Hi Borja, do you still have your issues with the latest version of GPGMail?

  9. 9 Posted by Faerydae on 22 Jan, 2012 11:29 AM

    Faerydae's Avatar

    Hi there! It works perfectly now!

    Many many thanks!

  10. Alex closed this discussion on 22 Jan, 2012 11:39 AM.

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