Switching from PGP client to GPGtools, some questions

acm.mobile's Avatar


06 Dec, 2011 01:13 AM

Hi! I've been trying your program for some weeks now, (and I love it), it's been working pretty well on my icloud and gmail accounts, but I've been having some hickups on my exchange account. Before committing to convincing my whole firm to switch from now so-crappy product (and support) pgp to gpgtools, I have a couple of questions I haven't been able to solve reading from the Q&A...
1) The firm uses what pgp calls a Universal Server, which is practically an ldap keyserver, can I configure the gpgtools to it? (is it as simple as setting it up in preferences pane under keyserver? - Can I have more than one keyserver at a time.
2) I've sent encrypted gpg mails to other colleagues that use pgp instead, and when I get their response, what I get is random symbols instead of some words - (is it because it's spanish and some of the grammatical accents?) - they get the same on their end...
3) As well, when they answer back, having attached files, they come back with a pgp extension which so far, I have not been able to decompress to access the file - what am I doing wrong or missing out on?

If you guys could help me please, with these loose ends fixed it would solve my (and half of the tech's at the firm) problems


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  1. Support Staff 31 Posted by Luke Le on 09 Dec, 2011 10:34 AM

    Luke Le's Avatar

    Sorry for the late response... let's see... basically GPGMail only considers the keys already in your keychain. So in order to send an encrypted/signed email to an address you must already have their public key in your keychain.
    I'm not sure I understand your question correctly.
    Could you elaborate that bit

  2. 32 Posted by acm.mobile on 13 Dec, 2011 05:17 PM

    acm.mobile's Avatar


    in regards to that question, it's more like if there was a way I could make gpgmail search for the key in all the servers I have setup in my gpg keychain, for sending mail to users whose key I don't have but have their keyserver address for example...

    in regards to my old question about crappy pgp desktop client by symantec - I have tried everything with that people, they really suck... - no matter what option I select for encryption I keep getting the same message. Is there any gpg version like yours (which really works :D, unlike symantec's) for windows that you could refer me to?

    Alfonso Carrillo Montiel
    [email blocked]

  3. Support Staff 33 Posted by Luke Le on 13 Dec, 2011 05:24 PM

    Luke Le's Avatar

    Hi Alfonso,

    basically all public keys should be synchronized between the most popular keyservers so you should not run into that problem at all.
    In your case I guess the problem is related to using your own keyserver which
    probably doesn't synchronize with other keyservers.
    I can create a ticket for you for GPG Keychain Access to add that functionality but it will take some time to implement it.

    For windows there are several options, you should be able to find detailed information on the gpg4win.org website.
    Enigmail, a plugin for Thunderbird supports PGP/MIME and should solve your problem, but I guess you're setup on Outlook, so that's not really an option.

  4. 34 Posted by acm.mobile on 13 Dec, 2011 06:36 PM

    acm.mobile's Avatar

    Luke, et al...

    thanks for all your help, it worked miracles, being able to use a gpg encryption on a daily basis for my mac and the rest of the people of the office, specially the dedicated support you guys have, expect a donation ;)

    As for the pgp problem I was having, I finally found the solution, I'll share it with instruction so if anyone ever has to deal with someone else using pgp desktop and get's those pgp in-line encrypted messages they'll know how to fix it...

    There's a file in the pc under:

    C:\Users\USER NAME\AppData\Roaming\PGP Corporation\PGP

    called PGPprefs.xml, go ahead and edit it - look for the following lines:




    change them from <false></false> to <true></true>

    and then go ahed in the policies part of pgp desktop, make sure that all of the policies have selected as prefered encryption method - PGP/MIME

    For some reason the program has as default option to disable PGP/MIME :S

    Alfonso Carrillo Montiel

  5. 35 Posted by Alex on 14 Dec, 2011 03:40 PM

    Alex's Avatar

    Thanks for the update!

  6. Alex closed this discussion on 14 Dec, 2011 03:40 PM.

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