Installation failed (web) - Networked home
The latest Installation (GPGTools-20111127.dmg) failed (message: Ups. ...). Maybe because I use a network account?
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Support Staff 1 Posted by Luke Le on 05 Dec, 2011 03:38 PM
We've had some other users which run into problems on networked homes and we're investigating them at the moment. Sorry.
Could you check your Console.app if you see any error output?
Support Staff 2 Posted by Luke Le on 05 Dec, 2011 03:56 PM
You might also follow this bug report:
http://gpgtools.lighthouseapp.com/projects/65162/tickets/103
Support Staff 3 Posted by Steve on 02 Jan, 2012 09:03 AM
Please follow the ticket if you want to stay up-to-date with any new development concerning this issue. Closing the discussion for now. Feel free to re-open it if you need further assistance.
All the best, steve
Steve closed this discussion on 02 Jan, 2012 09:03 AM.
Alex re-opened this discussion on 03 Jan, 2012 02:44 PM
4 Posted by Alex on 03 Jan, 2012 02:44 PM
Just tested the latest installer (version 2011.12.24) on a machine (10.6) with networked homes and it seems to work. Could you verify that this version works for you too?
5 Posted by Nicolas Reichel... on 03 Jan, 2012 04:23 PM
Hi,
I can check that, when I am at work at the networked machine next week.
Best, Nico
Am 03.01.2012 um 15:43 schrieb Alex (via GPGTools):
>
6 Posted by Alex on 04 Jan, 2012 06:35 AM
Thanks. Waiting for your feedback.
7 Posted by Nicolas Reichel... on 09 Jan, 2012 05:17 PM
Unfortunately it still won't install. When installing, it says (in german) Ups, something wrong with the config file. When opening the Mail Program, it says GPG_CONFIG_ERROR_TITLE, GPG_CONFIG_ERROR_MESSAGE. I am also unable to open the Mail Preferences. After uninstalling GPGTools, Mail works normally.
Installing without Mail-component gives the same Error message, but Mail is working after telling that the plugin will not be activated. Running the keychain program gives the same config file error message.
Installing on the same machine but local user works.
Best, Nico
8 Posted by Alex on 09 Jan, 2012 08:04 PM
Could you please attach the installer log ( http://support.gpgtools.org/kb/faq/why-did-the-installation-fail ) and maybe "General GPGTools System Diagnostics" ( http://support.gpgtools.org/kb/faq/how-can-i-generate-debugging-inf... )? I'd would like to fix this asap but it's a bit hard without having a system to reproduce the issue...
9 Posted by Nicolas Reichel... on 10 Jan, 2012 11:09 AM
Hi Alex,
I have run the Installer and the debugTool. I hope this helps.
Best, Nic
Installer-Log:
Jan 10 11:55:56 iMacBig Installer[2494]: @(#)PROGRAM:Install PROJECT:Install-686.2
Jan 10 11:55:56 iMacBig Installer[2494]: @(#)PROGRAM:Installer PROJECT:Installer-530
Jan 10 11:55:56 iMacBig Installer[2494]: Hardware: iMac11,1 @ 2.80 GHz (x 8), 4096 MB RAM
Jan 10 11:55:56 iMacBig Installer[2494]: Running OS Build: Mac OS X 10.7.2 (11C74)
Jan 10 11:55:56 iMacBig Installer[2494]: Env: PATH=/usr/bin:/bin:/usr/sbin:/sbin
Jan 10 11:55:56 iMacBig Installer[2494]: Env: TMPDIR=/var/folders/qk/vfqpcsbs0x70bggvsr0xl69c000104/T/
Jan 10 11:55:56 iMacBig Installer[2494]: Env: SHELL=/bin/bash
Jan 10 11:55:56 iMacBig Installer[2494]: Env: HOME=/Network/Servers/appleserver.private/Users/nreichelt
Jan 10 11:55:56 iMacBig Installer[2494]: Env: USER=nreichelt
Jan 10 11:55:56 iMacBig Installer[2494]: Env: LOGNAME=nreichelt
Jan 10 11:55:56 iMacBig Installer[2494]: Env: DISPLAY=/tmp/launch-AQKTRj/org.x:0
Jan 10 11:55:56 iMacBig Installer[2494]: Env: SSH_AUTH_SOCK=/tmp/launch-8TVO9j/Listeners
Jan 10 11:55:56 iMacBig Installer[2494]: Env: Apple_PubSub_Socket_Render=/tmp/launch-3jwdGO/Render
Jan 10 11:55:56 iMacBig Installer[2494]: Env: COMMAND_MODE=unix2003
Jan 10 11:55:56 iMacBig Installer[2494]: Env: __CF_USER_TEXT_ENCODING=0x404:0:3
Jan 10 11:55:56 iMacBig Installer[2494]: CheckPrefs: Host Prefs
Jan 10 11:55:56 iMacBig Installer[2494]: afp_reconnect_allow: Yes
Jan 10 11:55:56 iMacBig Installer[2494]: afp_mount_defaultFlags: 0
Jan 10 11:55:56 iMacBig Installer[2494]: afp_reconnect_interval: 10, afp_reconnect_max_time: 600 secs
Jan 10 11:55:56 iMacBig Installer[2494]: afp_debug_level: 5, afp_debug_syslog: Yes
Jan 10 11:55:56 iMacBig Installer[2494]: afp_host_prefs_version: 15
Jan 10 11:55:56 iMacBig Installer[2494]: afp_active_timeout: 0, afp_idle_timeout: 0
Jan 10 11:55:56 iMacBig Installer[2494]: afp_wan_threshold: 0, afp_wan_quantum: 0
Jan 10 11:55:56 iMacBig Installer[2494]: afp_no_volChange_caching: 1, afp_no_kQueues: 0, afp_no_caseSensitiveVols: 0
Jan 10 11:55:56 iMacBig Installer[2494]: afp_minFileCache: 5, afp_maxFileCache: 60
Jan 10 11:55:56 iMacBig Installer[2494]: afp_minDirCache: 5, afp_maxDirCache: 60
Jan 10 11:55:56 iMacBig Installer[2494]: afp_softmount_vols: No, afp_softautomount_vols: No
Jan 10 11:55:56 iMacBig Installer[2494]: afp_forceKerberosOnly: No, afp_immutable_dirs: Yes
Jan 10 11:55:56 iMacBig Installer[2494]: afp_allow_submounts: Yes, afp_prefer_IPv4: Yes
Jan 10 11:55:56 iMacBig Installer[2494]: afp_minQuantumNbr: 0, afp_maxQuantumNbr: 0, afp_minQuantumSize: 0, afp_maxQuantumSize: 0
Jan 10 11:55:56 iMacBig Installer[2494]: afp_minIOToleranceMSecs: 0, afp_maxIOToleranceMSecs: 0, afp_minSingleIOToleranceMSecs: 0, afp_maxSingleIOToleranceMSecs: 0
Jan 10 11:55:56 iMacBig Installer[2494]: afp_allow_system_uams: No, afp_allow_user_uams: No
Jan 10 11:55:56 iMacBig Installer[2494]: CheckPrefs: User Prefs
Jan 10 11:55:56 iMacBig Installer[2494]: afp_login_displayGreeting: Yes
Jan 10 11:55:56 iMacBig Installer[2494]: afp_keychain_search: Yes, afp_keychain_add: No
Jan 10 11:55:56 iMacBig Installer[2494]: afp_voldlog_skipIfOnly: No
Jan 10 11:55:56 iMacBig Installer[2494]: afp_cleartext_allow: No, afp_cleartext_warn: No
Jan 10 11:55:56 iMacBig Installer[2494]: afp_use_default_name: No, afp_use_short_name: No
Jan 10 11:55:56 iMacBig Installer[2494]: afp_default_name: (null)
Jan 10 11:55:56 iMacBig Installer[2494]: afp_prefs_version: 15
Jan 10 11:55:56 iMacBig Installer[2494]: GPGTools Installation Log
Jan 10 11:55:56 iMacBig Installer[2494]: Opened from: /Volumes/GPGTools/GPGTools.mpkg
Jan 10 11:56:19 iMacBig Installer[2494]: InstallerStatusNotifications plugin loaded
Jan 10 11:56:20 iMacBig Installer[2494]: ================================================================================
Jan 10 11:56:20 iMacBig Installer[2494]: User picked Custom Install
Jan 10 11:56:20 iMacBig Installer[2494]: Choices selected for installation:
Jan 10 11:56:20 iMacBig Installer[2494]: Installieren: "GPGTools"
Jan 10 11:56:20 iMacBig Installer[2494]: Installieren: "GPGTools MacGPG2"
Jan 10 11:56:20 iMacBig Installer[2494]: MacGPG2.pkg : org.gpgtools.macgpg2 : 2.0.17-9
Jan 10 11:56:20 iMacBig Installer[2494]: Installieren: "GPGTools GPG Keychain Access"
Jan 10 11:56:20 iMacBig Installer[2494]: GKA.pkg : org.gpgtools.gpgkeychainaccess : 1.0b6
Jan 10 11:56:20 iMacBig Installer[2494]: Installieren: "GPGTools GPGServices"
Jan 10 11:56:20 iMacBig Installer[2494]: GPGServices.pkg : org.gpgtools.gpgservices : 1.6
Jan 10 11:56:20 iMacBig Installer[2494]: Installieren: "GPGTools GPGPreferences"
Jan 10 11:56:20 iMacBig Installer[2494]: GPGToolsPreferences.pkg : org.gpgtools.preferences : 0.9.2
Jan 10 11:56:20 iMacBig Installer[2494]: Installieren: "GPGTools GPGMail (Lion)"
Jan 10 11:56:20 iMacBig Installer[2494]: GPGMail.pkg : org.gpgtools.gpgmail : 2.0a19
Jan 10 11:56:20 iMacBig Installer[2494]: Installieren: "Enigmail (Thunderbird 5)"
Jan 10 11:56:20 iMacBig Installer[2494]: Enigmail-TB5.pkg : org.gpgtools.enigmail.5 : 1.2.1
Jan 10 11:56:20 iMacBig Installer[2494]: Installieren: "GPGTools Autofix"
Jan 10 11:56:20 iMacBig Installer[2494]: autofix.pkg : org.gpgtools.autofix : 1.4
Jan 10 11:56:20 iMacBig Installer[2494]: Installieren: "GPGTools Public OpenPGP Key"
Jan 10 11:56:20 iMacBig Installer[2494]: key.pkg : org.gpgtools.key : 1.1
Jan 10 11:56:20 iMacBig Installer[2494]: CheckPrivateKey.pkg : org.gpgtools.checkprivatekey : 1.1
Jan 10 11:56:20 iMacBig Installer[2494]: ================================================================================
Jan 10 11:56:20 iMacBig Installer[2494]: It took 0.00 seconds to summarize the package selections.
Jan 10 11:56:26 iMacBig runner[3176]: Administrator authorization granted.
Jan 10 11:56:26 iMacBig Installer[2494]: ================================================================================
Jan 10 11:56:26 iMacBig Installer[2494]: User picked Standard Install
Jan 10 11:56:26 iMacBig Installer[2494]: Choices selected for installation:
Jan 10 11:56:26 iMacBig Installer[2494]: Installieren: "GPGTools"
Jan 10 11:56:26 iMacBig Installer[2494]: Installieren: "GPGTools MacGPG2"
Jan 10 11:56:26 iMacBig Installer[2494]: MacGPG2.pkg : org.gpgtools.macgpg2 : 2.0.17-9
Jan 10 11:56:26 iMacBig Installer[2494]: Installieren: "GPGTools GPG Keychain Access"
Jan 10 11:56:26 iMacBig Installer[2494]: GKA.pkg : org.gpgtools.gpgkeychainaccess : 1.0b6
Jan 10 11:56:26 iMacBig Installer[2494]: Installieren: "GPGTools GPGServices"
Jan 10 11:56:26 iMacBig Installer[2494]: GPGServices.pkg : org.gpgtools.gpgservices : 1.6
Jan 10 11:56:26 iMacBig Installer[2494]: Installieren: "GPGTools GPGPreferences"
Jan 10 11:56:26 iMacBig Installer[2494]: GPGToolsPreferences.pkg : org.gpgtools.preferences : 0.9.2
Jan 10 11:56:26 iMacBig Installer[2494]: Installieren: "GPGTools GPGMail (Lion)"
Jan 10 11:56:26 iMacBig Installer[2494]: GPGMail.pkg : org.gpgtools.gpgmail : 2.0a19
Jan 10 11:56:26 iMacBig Installer[2494]: Installieren: "Enigmail (Thunderbird 5)"
Jan 10 11:56:26 iMacBig Installer[2494]: Enigmail-TB5.pkg : org.gpgtools.enigmail.5 : 1.2.1
Jan 10 11:56:26 iMacBig Installer[2494]: Installieren: "GPGTools Autofix"
Jan 10 11:56:26 iMacBig Installer[2494]: autofix.pkg : org.gpgtools.autofix : 1.4
Jan 10 11:56:26 iMacBig Installer[2494]: Installieren: "GPGTools Public OpenPGP Key"
Jan 10 11:56:26 iMacBig Installer[2494]: key.pkg : org.gpgtools.key : 1.1
Jan 10 11:56:26 iMacBig Installer[2494]: CheckPrivateKey.pkg : org.gpgtools.checkprivatekey : 1.1
10 Posted by Alex on 10 Jan, 2012 11:33 AM
Hi Nicolas,
Thanks you - but the outputs seems to be cropped. Could you attach it as a file instead?
Best regards, Alex
11 Posted by Nicolas Reichel... on 10 Jan, 2012 11:40 AM
Hi Alex,
I have zipped them.
Best Nico
Am 10.01.2012 um 12:33 schrieb Alex (via GPGTools):
>
12 Posted by Nicolas Reichel... on 10 Jan, 2012 11:43 AM
Please use this reply-adress!
Thanx Nico
Am 10.01.2012 um 12:33 schrieb Alex (via GPGTools):
>
13 Posted by Alex on 14 Jan, 2012 11:51 PM
Hi Nico, I'll try to have a close look at this next weekend to finally close this networked home issue.
Maybe we can start a shared screen session using http://www.teamviewer.com/?
Best regards, Alex
14 Posted by Alex on 28 Feb, 2012 07:42 PM
Might be resolved since we're installing GPGMail now to the system root "/Library/Mail/Bundles". Could you please remove all GPGMail installations and run the installer from http://nightly.gpgtools.org/?
15 Posted by Nico on 28 Feb, 2012 07:51 PM
I'll be in the office March 13. I will try a new installation then.
Best, Nico
16 Posted by Alex on 28 Feb, 2012 08:20 PM
Wonderful. Thanks.
17 Posted by Alex on 17 Mar, 2012 11:40 PM
Hi Nico, have you had a chance to test the current installer? Please try the version from http://nightly.gpgtools.org/
Support Staff 18 Posted by Steve on 27 Mar, 2012 11:48 AM
Nico, has your problem been resolved? Can we close this discussion?
19 Posted by Nicolas Reichel... on 27 Mar, 2012 12:12 PM
Sorry for replying late. I tried to install the dmg and it didn't finish. Installing single components worked. But I cannot create keys and it has 0k files in the .gnupg directory.
drwx------ 10 nreichelt staff 296 27 Mär 13:55 .
drwxr-xr-x+ 59 nreichelt staff 1962 26 Mär 13:49 ..
-rw-------@ 1 nreichelt staff 286 14 Mär 22:44 gpg-agent.conf
-rw-------@ 1 nreichelt staff 9086 14 Mär 22:30 gpg.conf
-rw------- 1 nreichelt staff 9109 5 Dez 16:57 gpg.conf.moved-by-gpgtools-installer
drwx------ 2 nreichelt staff 264 25 Mär 2011 private-keys-v1.d
-rw------- 1 nreichelt staff 0 14 Mär 22:24 pubring.gpg
-rw------- 1 nreichelt staff 0 14 Mär 22:34 random_seed
-rw------- 1 nreichelt staff 0 14 Mär 22:24 secring.gpg
-rw------- 1 nreichelt staff 0 23 Mär 2011 trustdb.gpg
And error messages like this:
Listings keys failed!
List public keys failed!
Code = 0
gpg: Fatal: /Network/Servers/appleserver.private/Users/nreichelt/.gnupg/trustdb.gpg: ungültige 'Trust'-Datenbank
I will try tomorrow with existing DBs and rings from my laptop.
Please reply only to [email blocked]
Best, Nico
--
Atelier Vera Röhm
Rösslerstrasse 82-86
D-64293 Darmstadt
Tel.: +49-(0)6151-39 72 620
Fax: + 49-(0)6151-39 72 631
[email blocked]
http://www.veraroehm.com
20 Posted by Alex on 29 Mar, 2012 11:35 AM
Hi Nico,
Thank you for your feedback.
Could you please send us the logfile? See http://support.gpgtools.org/kb/faq/why-did-the-installation-fail
Interesting case. Please let us know. We'll integrate this check for empty databases to the installer then.
We're using a support system that automatically replies to the original sender :/
Best regards, Alex
21 Posted by Nico on 29 Mar, 2012 12:44 PM
I copied the .gnupg directory from my laptop to the network-machine. The installation of the actual package (2012-03-18) then worked - but!...
It encrypts messages but it doesn't accept my passphrase anymore (that might be a different problem). So I tried to built a new key and received error messages. I tried it with the command line and I receive error messages like this:
iMacBig:.gnupg nreichelt$ gpg --import ../Desktop/84EEF7FC.asc
gpg: lock not made: link() failed: Operation not supported
gpg: can't lock `/Network/Servers/appleserver.private/Users/nreichelt/.gnupg/pubring.gpg'
gpg: lock not made: link() failed: Operation not supported
gpg: can't lock `/Network/Servers/appleserver.private/Users/nreichelt/.gnupg/secring.gpg'
gpg: Fehler beim Schreiben des Schlüsselbundes `/Network/Servers/appleserver.private/Users/nreichelt/.gnupg/pubring.gpg': General error
gpg: Schlüssel 84EEF7FC: Öffentlicher Schlüssel "[User-ID nicht gefunden]" importiert
gpg: Fehler beim Lesen von `../Desktop/84EEF7FC.asc': General error
gpg: import from `../Desktop/84EEF7FC.asc' failed: General error
gpg: Anzahl insgesamt bearbeiteter Schlüssel: 0
gpg: importiert: 1 (RSA: 1)
So somehow the .gnupg directory seems to create the trouble, when it is a networked directory.
Best, Nico
Support Staff 22 Posted by Luke Le on 04 Apr, 2012 07:39 PM
Hi Nico,
leider können wir Networked Homes zur Zeit nicht wirklich gut testen.
Wär aber interessant wenn du eine Lösung dafür findest.
23 Posted by Alex on 15 Apr, 2012 04:35 PM
Hi Nico,
könntest du bitte mal schauen, ob du die "--lock-never"-Option für dein System eine Option wäre? Siehe [1], [2], [3].
Viele Grüße, Alex
[1] http://old.nabble.com/Lock-not-made-on-.gnupg-folder-td21594792.html [2] http://old.nabble.com/GnuPG-and-network-home-directories-td3774723.... [3] http://www.gnupg.org/gph/de/manual/r1023.html
24 Posted by Nicolas Reichel... on 15 Apr, 2012 08:47 PM
Hi Alex,
ich schaue in einer Woche, wenn ich wieder an meinem Netz-Arbeitsplatz bin.
Gruß, Nico
25 Posted by Alex on 15 Apr, 2012 11:07 PM
Super. Wir warten...
26 Posted by Nicolas Reichel... on 25 Apr, 2012 03:38 PM
In der Kommandozeile gpg kann ich Keys erzeugen und löschen, wenn die Option ---lock-never dabei ist, ohne gibt es Fehlermeldungen oder es passiert garnichts. Die Option funktioniert auch in der gpg.conf-Datei und damit auch mit dem GPG-Schlüsselbund Programm.
Beim Mail-Programm klappt es mit dem neu erstellten Schlüssel, bei meinem alten Schlüssel fragt gpg 3mal nach dem Passwort, dann wird's gezeigt.
Alles in allem erstmal positive Nachrichten. Beim Mail-Programm brauch's vielleicht noch etwas Fine-Tuning.
Gruß, Nico
Support Staff 27 Posted by Steve on 04 Jun, 2012 01:23 PM
Ok, ich mach hier mal zu. Falls es noch weitere Fragen gibt bitte eine neue Diskussion eröffnen.
Cheerios,
steve
Steve closed this discussion on 04 Jun, 2012 01:23 PM.
Steve closed this discussion on 14 Aug, 2013 10:23 AM.