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Installer: repeatedly fails - mac os Big Sur 11.4

• Edit

Adrian

27 May, 2021 12:34 PM

GPG suite

It won't install I don't have much else to say. I have admin rights on the machine. Please see
attached image.

Thanks

Adrian

• Screenshot_2021-05-27_at_13.21.44.png 106 KB

1. Support Staff 1 Posted by Luke Le on 27 May, 2021 12:55 PM

   

   Hi Adrian,

   we apologize for the inconvenience.
   Did this error occur after you were prompted that an update of GPG Suite is available or were you manually installing GPG Suite from https://gpgtools.org?

   Could you please create an install log and attach it to this discussion with the steps explained here:
   https://gpgtools.tenderapp.com/kb/how-to/gpg-suite-custom-install

   That would be really helpful.
   Thanks!

   • Edit

2. 2 Posted by adrian bratt on 27 May, 2021 01:04 PM

   

   Hi Luke,

   thanks for the speedy reply.

   I was originally running an update after the prompt from gpg suite. Later on I downloaded a
   new installer and that had the same problem. I just re-ran the installer 2 minute ago and did the uninstall
   first, and now the problem has gone, I have a clean install.

   I can only guess that there was something from the previous package causing a hang-up.

   Anyway, all is well now.

   Many thanks

   Adrian

   • Edit

3. Support Staff 3 Posted by Luke Le on 27 May, 2021 01:54 PM

   

   It is great to hear that everything is working now. Thanks for the update.
   Do you remember which version you were running before?

   • Edit

4. Steve closed this discussion on 29 May, 2021 10:56 AM.