tag:gpgtools.tenderapp.com,2011-11-04:/discussions/problems/110961-mail-app-slow-opening-due-to-gpg-extension-and-configGPGTools: Discussion 2023-04-07T13:50:04Ztag:gpgtools.tenderapp.com,2011-11-04:Comment/491738122021-05-03T08:00:04Z2021-07-20T15:27:56ZGPG Mail: Mail app slow opening due to GPG extension and config<div><p><strong>Which of our tools is giving you problems?</strong></p>
<p>The mail extension.</p>
<p><strong>Attach a screenshot of the version info for all installed components (how to: <a href="https://gpgtools.tenderapp.com/kb/faq/where-can-i-find-version-info-of-the-installed-tools">https://gpgtools.tenderapp.com/kb/faq/where-can-i-find-version-info...</a>):</strong></p>
<p>You can check the screenshot</p>
<p><strong>Describe your problem. Add as much detail as possible.</strong></p>
<p>Mail app took solid 30" to open every time I have to open it.</p>
<p><strong>What did you expect instead</strong></p>
<p>Open instantly as always</p>
<p><strong>Describe steps leading to the problem.</strong></p>
<p>Just open mail</p>
<p><strong>Are you using any other Mail.app plugins?</strong></p>
<p>No</p>
<p><strong>Notes</strong></p>
<p>Hey!</p>
<p>I just fixed the issue, but I thought it would be helpful for others that perhaps are experiencing the same issue.</p>
<p>The problem was that mail was taking 30" to open, when before it opened almost instantly. Not a great deal of a problem, but annoying.</p>
<p>As you can see in this thread in <a href="https://forums.macrumors.com/threads/mail-app-on-big-sur-a-little-bit-slow-opening.2283795/">macrumors</a>, I solves this issue before just deleting the contents of <code>~/Library/Containers/com.apple.mail/</code> but after updating to Big Sur, this stopped working.</p>
<p>However, I just solved the issue changing the default key on the settings of the app (on the System Preferences panel). And the fix persisted, even after changing back to the original key…</p>
<p>I hope this helps any one with this same issue.</p></div>Luis Puertotag:gpgtools.tenderapp.com,2011-11-04:Comment/491738122021-07-15T18:42:31Z2021-07-15T18:42:33ZGPG Mail: Mail app slow opening due to GPG extension and config<div><p>Hey!</p>
<p>Just to comment related to this issue that the problem has returned more or less. The idle time has been reduced, but even if I change the default account it takes like 20' to open the mail app.</p>
<p>I'm fairly sure that the problem is the GPGtools extension, but to be honest I really don't know what else to do.</p></div>Luis Puertotag:gpgtools.tenderapp.com,2011-11-04:Comment/491738122021-07-20T11:27:30Z2021-07-20T11:27:30ZGPG Mail: Mail app slow opening due to GPG extension and config<div><p>Hi Luis,</p>
<p>we are very sorry for the problem you are experiencing.<br>
Do you use S/MIME certificates with macOS Mail as well?</p></div>Luke Letag:gpgtools.tenderapp.com,2011-11-04:Comment/491738122021-07-22T10:49:54Z2021-07-22T10:49:54ZGPG Mail: Mail app slow opening due to GPG extension and config<div><p>Hey!<br>
Well not specifically, but I have a signing certificate from my country and it's acting also as S/MIME certificate. Do you think it's related?</p></div>Luis Puertotag:gpgtools.tenderapp.com,2011-11-04:Comment/491738122021-07-22T11:38:51Z2021-07-22T11:38:51ZGPG Mail: Mail app slow opening due to GPG extension and config<div><p>Could you try removing and re-importing that S/MIME cert. Sadly there is a known issue where S/MIME certs tend to slow down mail app and that is often resolved by removing and re-adding the certificate.</p></div>Stevetag:gpgtools.tenderapp.com,2011-11-04:Comment/491738122021-07-22T17:53:42Z2021-07-22T17:53:56ZGPG Mail: Mail app slow opening due to GPG extension and config<div><p>Sorry, but it's not helping… I've deleted it and the issue is still there.</p></div>Luis Puertotag:gpgtools.tenderapp.com,2011-11-04:Comment/491738122021-07-22T21:20:13Z2021-07-22T21:20:13ZGPG Mail: Mail app slow opening due to GPG extension and config<div><p>And if you disable GPG Mail in Mail > Preferences > General > Manage Plug-ins… Mail does start as expected?</p></div>Stevetag:gpgtools.tenderapp.com,2011-11-04:Comment/491738122021-07-24T19:50:32Z2021-07-24T19:50:32ZGPG Mail: Mail app slow opening due to GPG extension and config<div><p>Hey!</p>
<p>No, if I disable the plugin the situation doesn't improve…</p>
<p>The only times I was able to improve the situation —temporally— in the past is changing the default key and deleting the <code>~/Library/Containers/com.apple.mail/Data/DataVaults/MailBundles/Library/Mail/Bundles/Properties.plist</code> file which isn't present in Big Sur anymore.</p></div>Luis Puertotag:gpgtools.tenderapp.com,2011-11-04:Comment/491738122021-07-24T23:00:04Z2021-07-24T23:00:04ZGPG Mail: Mail app slow opening due to GPG extension and config<div><p>This problem is unrelated to GPG Mail. I am not quite sure, what could be causing this problem.</p>
<p>Had you updated to macOS 11.5 and GPG Suite 2021.1 since you first contacted us back in may 2021?</p></div>Stevetag:gpgtools.tenderapp.com,2011-11-04:Comment/491738122021-07-25T18:06:36Z2021-07-25T18:06:36ZGPG Mail: Mail app slow opening due to GPG extension and config<div><p>ummm I don't think that is totally unrelated… can you tell me where are the preferences of the mail extensions stored on Big Sur? On other words… where is <code>~/Library/Containers/com.apple.mail/Data/DataVaults/MailBundles/Library/Mail/Bundles/Properties.plist file</code> on Big Sur?</p>
<p>Everything is updated on my machine.</p>
<p>There is a little bit more info on this macrumors thread:</p>
<p><a href="https://forums.macrumors.com/threads/mail-app-on-big-sur-a-little-bit-slow-opening.2283795/?post=30104253#post-30104253">https://forums.macrumors.com/threads/mail-app-on-big-sur-a-little-b...</a></p>
<p>I think that everyone that has problems has or had extensions. Perhaps when I changed the default key in the past and the issue improved was because somehow the prefs file was regenerated.</p></div>Luis Puertotag:gpgtools.tenderapp.com,2011-11-04:Comment/491738122021-07-26T18:11:34Z2021-07-26T18:11:34ZGPG Mail: Mail app slow opening due to GPG extension and config<div><p>Just right now the situation got fixed… I guess temporally…</p>
<p>But if I close the app an open it again it almost instantaneously.</p>
<p>Anyhow, I really think that the issue is related to the mail extensions preferences or something related.</p></div>Luis Puertotag:gpgtools.tenderapp.com,2011-11-04:Comment/491738122021-08-03T13:42:59Z2021-08-03T13:42:59ZGPG Mail: Mail app slow opening due to GPG extension and config<div><p>Hi Luis,</p>
<p>good to hear this is fixed for you now.<br>
Please let us know if it should re-appear for some reason.</p>
<p>Closing this discussion. Feel free to create a new one should you have questions or run into other problems.</p></div>Luke Letag:gpgtools.tenderapp.com,2011-11-04:Comment/491738122022-10-27T14:49:50Z2022-10-27T14:49:50ZGPG Mail: Mail app slow opening due to GPG extension and config<div><p>Hey!</p>
<p>I would like to know if you have taking a look to this problem…</p>
<p>There is more people having it</p>
<p><a href="https://forums.macrumors.com/threads/mail-app-slow-to-open-and-while-fseventsd-using-100-of-resources.2229946/page-2?post=31629354#post-31629354">https://forums.macrumors.com/threads/mail-app-slow-to-open-and-whil...</a></p>
<p>And the file causing the trouble almost has no info. Can you provide any additional info about what this file is doing?</p></div>Luis Puertotag:gpgtools.tenderapp.com,2011-11-04:Comment/491738122022-10-27T14:52:15Z2022-10-27T14:52:15ZGPG Mail: Mail app slow opening due to GPG extension and config<div><p>Hi Luis,</p>
<p>are you on macOS Ventura currently? Are you still seeing this problem?</p>
<p>Which file are you referring to?</p>
<p>Best,<br>
Steve</p></div>Stevetag:gpgtools.tenderapp.com,2011-11-04:Comment/491738122022-10-27T14:53:48Z2022-10-27T14:53:48ZGPG Mail: Mail app slow opening due to GPG extension and config<div><p>No, I'm not in ventura… and I don't think I'm going to update till Christmas. Is not happening in Ventura?</p></div>Luis Puertotag:gpgtools.tenderapp.com,2011-11-04:Comment/491738122022-10-27T14:57:20Z2022-10-27T14:57:20ZGPG Mail: Mail app slow opening due to GPG extension and config<div><p>We don't know yet. We have never seen this issue on our own macs. The issue has been reported to Apple who are aware of the problem.</p>
<p>So it is currently hard to tell what the status is. We are awaiting feedback from other affected users to report back from macOS Ventura and the updated Mail app.</p>
<p>So it would be great once you update if you could observe this for a while and let us know if the issue is still going on.</p>
<p>How are things on Monterey then? Are you still seeing the issue currently?</p></div>Stevetag:gpgtools.tenderapp.com,2011-11-04:Comment/491738122022-10-27T15:00:58Z2022-10-27T15:00:58ZGPG Mail: Mail app slow opening due to GPG extension and config<div><p>Yes… the issue in Monterrey is common. I mean… I don't know how the issue actually builds up, but most probably is you don't delete the file in two or three days the issue arises.</p></div>Luis Puertotag:gpgtools.tenderapp.com,2011-11-04:Comment/491738122022-10-27T15:04:58Z2022-10-27T15:04:58ZGPG Mail: Mail app slow opening due to GPG extension and config<div><p>Which file? The mail plugin file?</p>
<p>"Only one extension: MailTrackerBlocker. Disabling and restarting the app did nothing." is a clear indicator this is a bug in Mail app and sadly not related to GPG Mail itself.</p>
<p>Had you reached out to Apple about this issue?</p></div>Stevetag:gpgtools.tenderapp.com,2011-11-04:Comment/491738122022-10-27T15:07:43Z2022-10-27T15:07:43ZGPG Mail: Mail app slow opening due to GPG extension and config<div><blockquote>
<p>Had you reached out to Apple about this issue?</p>
</blockquote>
<p>I don't remember to be honest because this has been around for a while.</p></div>Luis Puertotag:gpgtools.tenderapp.com,2011-11-04:Comment/491738122022-10-27T17:54:24Z2022-10-27T17:54:24ZGPG Mail: Mail app slow opening due to GPG extension and config<div><p>If you have capacity, please do. It is important they do get user feedback regarding this issue. That is one of the few options to have them increase priority.</p></div>Stevetag:gpgtools.tenderapp.com,2011-11-04:Comment/491738122022-10-27T18:53:54Z2022-10-27T18:53:54ZGPG Mail: Mail app slow opening due to GPG extension and config<div><p>Hey!</p>
<p>I just reported on <a href="https://www.apple.com/feedback/">https://www.apple.com/feedback/</a> and tomorrow I'm going to have a conversation with a senior advisor from Apple Support.</p>
<p>Let's see.</p></div>Luis Puertotag:gpgtools.tenderapp.com,2011-11-04:Comment/491738122022-10-27T19:15:56Z2022-10-27T19:15:56ZGPG Mail: Mail app slow opening due to GPG extension and config<div><p>🙌</p>
<p>They will probably ask to reproduce while screensharing.</p>
<p>Another frequent thing they test is setting up a fresh test user with a minimal reproduce case.</p>
<p>(in case you want to prepare for the call)</p>
<p>Also: thanks for your efforts in pushing this up on Apple's priority list.</p></div>Stevetag:gpgtools.tenderapp.com,2011-11-04:Comment/491738122022-10-27T19:25:05Z2022-10-27T19:25:05ZGPG Mail: Mail app slow opening due to GPG extension and config<div><p>I really don't know if I'm going to be able to reproduce because I just delete the offending file today and I don't know if there will be build up.</p>
<p>To be honest, this problem has been around for awhile (perhaps two years) but since I've been able to have a workaround I haven't been playing too much attention to it.</p>
<p>Thanks for the tips for preparing, I highly appreciate.</p></div>Luis Puerto