tag:gpgtools.tenderapp.com,2011-11-04:/discussions/problems/110961-mail-app-slow-opening-due-to-gpg-extension-and-configGPGTools: Discussion 2023-04-07T13:50:04Ztag:gpgtools.tenderapp.com,2011-11-04:Comment/491738122021-07-15T18:42:31Z2021-07-15T18:42:33ZGPG Mail: Mail app slow opening due to GPG extension and config<div><p>Hey!</p>
<p>Just to comment related to this issue that the problem has returned more or less. The idle time has been reduced, but even if I change the default account it takes like 20' to open the mail app.</p>
<p>I'm fairly sure that the problem is the GPGtools extension, but to be honest I really don't know what else to do.</p></div>Luis Puertotag:gpgtools.tenderapp.com,2011-11-04:Comment/491738122021-07-20T11:27:30Z2021-07-20T11:27:30ZGPG Mail: Mail app slow opening due to GPG extension and config<div><p>Hi Luis,</p>
<p>we are very sorry for the problem you are experiencing.<br>
Do you use S/MIME certificates with macOS Mail as well?</p></div>Luke Letag:gpgtools.tenderapp.com,2011-11-04:Comment/491738122021-07-22T10:49:54Z2021-07-22T10:49:54ZGPG Mail: Mail app slow opening due to GPG extension and config<div><p>Hey!<br>
Well not specifically, but I have a signing certificate from my country and it's acting also as S/MIME certificate. Do you think it's related?</p></div>Luis Puertotag:gpgtools.tenderapp.com,2011-11-04:Comment/491738122021-07-22T11:38:51Z2021-07-22T11:38:51ZGPG Mail: Mail app slow opening due to GPG extension and config<div><p>Could you try removing and re-importing that S/MIME cert. Sadly there is a known issue where S/MIME certs tend to slow down mail app and that is often resolved by removing and re-adding the certificate.</p></div>Stevetag:gpgtools.tenderapp.com,2011-11-04:Comment/491738122021-07-22T17:53:42Z2021-07-22T17:53:56ZGPG Mail: Mail app slow opening due to GPG extension and config<div><p>Sorry, but it's not helping… I've deleted it and the issue is still there.</p></div>Luis Puertotag:gpgtools.tenderapp.com,2011-11-04:Comment/491738122021-07-22T21:20:13Z2021-07-22T21:20:13ZGPG Mail: Mail app slow opening due to GPG extension and config<div><p>And if you disable GPG Mail in Mail > Preferences > General > Manage Plug-ins… Mail does start as expected?</p></div>Stevetag:gpgtools.tenderapp.com,2011-11-04:Comment/491738122021-07-24T19:50:32Z2021-07-24T19:50:32ZGPG Mail: Mail app slow opening due to GPG extension and config<div><p>Hey!</p>
<p>No, if I disable the plugin the situation doesn't improve…</p>
<p>The only times I was able to improve the situation —temporally— in the past is changing the default key and deleting the <code>~/Library/Containers/com.apple.mail/Data/DataVaults/MailBundles/Library/Mail/Bundles/Properties.plist</code> file which isn't present in Big Sur anymore.</p></div>Luis Puertotag:gpgtools.tenderapp.com,2011-11-04:Comment/491738122021-07-24T23:00:04Z2021-07-24T23:00:04ZGPG Mail: Mail app slow opening due to GPG extension and config<div><p>This problem is unrelated to GPG Mail. I am not quite sure, what could be causing this problem.</p>
<p>Had you updated to macOS 11.5 and GPG Suite 2021.1 since you first contacted us back in may 2021?</p></div>Stevetag:gpgtools.tenderapp.com,2011-11-04:Comment/491738122021-07-25T18:06:36Z2021-07-25T18:06:36ZGPG Mail: Mail app slow opening due to GPG extension and config<div><p>ummm I don't think that is totally unrelated… can you tell me where are the preferences of the mail extensions stored on Big Sur? On other words… where is <code>~/Library/Containers/com.apple.mail/Data/DataVaults/MailBundles/Library/Mail/Bundles/Properties.plist file</code> on Big Sur?</p>
<p>Everything is updated on my machine.</p>
<p>There is a little bit more info on this macrumors thread:</p>
<p><a href="https://forums.macrumors.com/threads/mail-app-on-big-sur-a-little-bit-slow-opening.2283795/?post=30104253#post-30104253">https://forums.macrumors.com/threads/mail-app-on-big-sur-a-little-b...</a></p>
<p>I think that everyone that has problems has or had extensions. Perhaps when I changed the default key in the past and the issue improved was because somehow the prefs file was regenerated.</p></div>Luis Puertotag:gpgtools.tenderapp.com,2011-11-04:Comment/491738122021-07-26T18:11:34Z2021-07-26T18:11:34ZGPG Mail: Mail app slow opening due to GPG extension and config<div><p>Just right now the situation got fixed… I guess temporally…</p>
<p>But if I close the app an open it again it almost instantaneously.</p>
<p>Anyhow, I really think that the issue is related to the mail extensions preferences or something related.</p></div>Luis Puertotag:gpgtools.tenderapp.com,2011-11-04:Comment/491738122021-08-03T13:42:59Z2021-08-03T13:42:59ZGPG Mail: Mail app slow opening due to GPG extension and config<div><p>Hi Luis,</p>
<p>good to hear this is fixed for you now.<br>
Please let us know if it should re-appear for some reason.</p>
<p>Closing this discussion. Feel free to create a new one should you have questions or run into other problems.</p></div>Luke Letag:gpgtools.tenderapp.com,2011-11-04:Comment/491738122022-10-27T14:49:50Z2022-10-27T14:49:50ZGPG Mail: Mail app slow opening due to GPG extension and config<div><p>Hey!</p>
<p>I would like to know if you have taking a look to this problem…</p>
<p>There is more people having it</p>
<p><a href="https://forums.macrumors.com/threads/mail-app-slow-to-open-and-while-fseventsd-using-100-of-resources.2229946/page-2?post=31629354#post-31629354">https://forums.macrumors.com/threads/mail-app-slow-to-open-and-whil...</a></p>
<p>And the file causing the trouble almost has no info. Can you provide any additional info about what this file is doing?</p></div>Luis Puertotag:gpgtools.tenderapp.com,2011-11-04:Comment/491738122022-10-27T14:52:15Z2022-10-27T14:52:15ZGPG Mail: Mail app slow opening due to GPG extension and config<div><p>Hi Luis,</p>
<p>are you on macOS Ventura currently? Are you still seeing this problem?</p>
<p>Which file are you referring to?</p>
<p>Best,<br>
Steve</p></div>Stevetag:gpgtools.tenderapp.com,2011-11-04:Comment/491738122022-10-27T14:53:48Z2022-10-27T14:53:48ZGPG Mail: Mail app slow opening due to GPG extension and config<div><p>No, I'm not in ventura… and I don't think I'm going to update till Christmas. Is not happening in Ventura?</p></div>Luis Puertotag:gpgtools.tenderapp.com,2011-11-04:Comment/491738122022-10-27T14:57:20Z2022-10-27T14:57:20ZGPG Mail: Mail app slow opening due to GPG extension and config<div><p>We don't know yet. We have never seen this issue on our own macs. The issue has been reported to Apple who are aware of the problem.</p>
<p>So it is currently hard to tell what the status is. We are awaiting feedback from other affected users to report back from macOS Ventura and the updated Mail app.</p>
<p>So it would be great once you update if you could observe this for a while and let us know if the issue is still going on.</p>
<p>How are things on Monterey then? Are you still seeing the issue currently?</p></div>Stevetag:gpgtools.tenderapp.com,2011-11-04:Comment/491738122022-10-27T15:00:58Z2022-10-27T15:00:58ZGPG Mail: Mail app slow opening due to GPG extension and config<div><p>Yes… the issue in Monterrey is common. I mean… I don't know how the issue actually builds up, but most probably is you don't delete the file in two or three days the issue arises.</p></div>Luis Puertotag:gpgtools.tenderapp.com,2011-11-04:Comment/491738122022-10-27T15:04:58Z2022-10-27T15:04:58ZGPG Mail: Mail app slow opening due to GPG extension and config<div><p>Which file? The mail plugin file?</p>
<p>"Only one extension: MailTrackerBlocker. Disabling and restarting the app did nothing." is a clear indicator this is a bug in Mail app and sadly not related to GPG Mail itself.</p>
<p>Had you reached out to Apple about this issue?</p></div>Stevetag:gpgtools.tenderapp.com,2011-11-04:Comment/491738122022-10-27T15:07:43Z2022-10-27T15:07:43ZGPG Mail: Mail app slow opening due to GPG extension and config<div><blockquote>
<p>Had you reached out to Apple about this issue?</p>
</blockquote>
<p>I don't remember to be honest because this has been around for a while.</p></div>Luis Puertotag:gpgtools.tenderapp.com,2011-11-04:Comment/491738122022-10-27T17:54:24Z2022-10-27T17:54:24ZGPG Mail: Mail app slow opening due to GPG extension and config<div><p>If you have capacity, please do. It is important they do get user feedback regarding this issue. That is one of the few options to have them increase priority.</p></div>Stevetag:gpgtools.tenderapp.com,2011-11-04:Comment/491738122022-10-27T18:53:54Z2022-10-27T18:53:54ZGPG Mail: Mail app slow opening due to GPG extension and config<div><p>Hey!</p>
<p>I just reported on <a href="https://www.apple.com/feedback/">https://www.apple.com/feedback/</a> and tomorrow I'm going to have a conversation with a senior advisor from Apple Support.</p>
<p>Let's see.</p></div>Luis Puertotag:gpgtools.tenderapp.com,2011-11-04:Comment/491738122022-10-27T19:15:56Z2022-10-27T19:15:56ZGPG Mail: Mail app slow opening due to GPG extension and config<div><p>🙌</p>
<p>They will probably ask to reproduce while screensharing.</p>
<p>Another frequent thing they test is setting up a fresh test user with a minimal reproduce case.</p>
<p>(in case you want to prepare for the call)</p>
<p>Also: thanks for your efforts in pushing this up on Apple's priority list.</p></div>Stevetag:gpgtools.tenderapp.com,2011-11-04:Comment/491738122022-10-27T19:25:05Z2022-10-27T19:25:05ZGPG Mail: Mail app slow opening due to GPG extension and config<div><p>I really don't know if I'm going to be able to reproduce because I just delete the offending file today and I don't know if there will be build up.</p>
<p>To be honest, this problem has been around for awhile (perhaps two years) but since I've been able to have a workaround I haven't been playing too much attention to it.</p>
<p>Thanks for the tips for preparing, I highly appreciate.</p></div>Luis Puerto