Cannot purchase an upgrade

Gawie de Vos's Avatar

Gawie de Vos

25 Nov, 2020 05:30 PM

I just downloaded and installed the latest version - GPG Suite 2020.2.
It asked me if I want to upgrade and then opened the upgrade webpage after selecting to Upgrade.
Unfortunately, "Upgrade Now" just times out on "Waiting for" and I could not get further.

Any help?

  1. Support Staff 1 Posted by Steve on 25 Nov, 2020 05:50 PM

    Steve's Avatar

    Hi Gawie,

    thanks for taking the time to report this problem.

    It appears that our reseller and payment processor Paddle is experiencing an outage at the moment. If you are trying to purchase a GPG Mail Support Plan, please re-try a little bit later.

    The possibility to start a trial is not affected by this.

    All the best,

  2. 2 Posted by Gawie de Vos on 26 Nov, 2020 04:41 AM

    Gawie de Vos's Avatar

    Tried just now and I could upgrade successfully.


  3. Support Staff 3 Posted by Steve on 26 Nov, 2020 09:45 AM

    Steve's Avatar

    Awesome. Thanks for the update.

    I'm closing this discussion. Should you need further assistance or have questions you can re-open this discussion here or open a new one any time.


  4. Steve closed this discussion on 26 Nov, 2020 09:45 AM.

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