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GPG Services: error code 58 on Mac

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Reginald Phillips

14 Oct, 2020 02:50 PM

I tried to get on pop and decrypt something this morning but now I can't decrypt my file and I don't know why, could.i please get hep it holds sensitive information

• Screen_Shot_2020-10-14_at_9.49.04_AM.png 794 KB

1. Support Staff 1 Posted by Steve on 14 Oct, 2020 03:52 PM

   

   Hi Reginald,

   welcome to the GPGTools support platform. Sorry you are having problems using GPG Suite.

   The message you are trying to decrypt is in Rich Text Format (rtf). RTF is formatted text which tends to destroy the structure of OpenPGP messages and by that renders them useless.

   To exchange OpenPGP messages use the Plain text format (txt). To switch to txt open TextEdit > Preferences and select the "Plan Text" option. For keys we recommend to use the key servers to distribute your public key or, if that is not an option, use txt or asc file format.

   Can you then retry to encrypt and decrypt some test text and see if that works as expected.

   Best,
   Steve

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2. 2 Posted by o.jrockin on 14 Oct, 2020 04:25 PM

   

   i did that and you were right i had to change the format but i’m still getting the same error

   -rj

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3. 3 Posted by o.jrockin on 14 Oct, 2020 04:26 PM

   

   does that mean my sensitive info is lost forever in the encrypted message i had?

   -rj

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4. Support Staff 4 Posted by Steve on 14 Oct, 2020 05:29 PM

   

   Hi rj,

   it could be that the rtf message is malformatted. Can you copy it to a txt file and send that file our way.

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5. 5 Posted by Reginald Philli... on 15 Oct, 2020 06:37 AM

   

   any luck?

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6. Support Staff 6 Posted by Steve on 15 Oct, 2020 11:35 PM

   

   We have not received any file from you. Had you sent something our way?

   Could you visit your discussion in your browser and attach the file there:
   https://gpgtools.tenderapp.com/discussions/problems/107798-error-co...

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7. 7 Posted by o.jrockin on 19 Oct, 2020 11:07 PM

   

   nope sadly, i gave up on it it’s probably for the best seems corrupted

   -rj

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8. Support Staff 8 Posted by Steve on 20 Oct, 2020 10:33 AM

   

   Hi Reginald,

   we requested the file but never hear back from you.

   You need to make sure to use a file format without formatting. So word, pages, rtf are all formats that will alter the encrypted message and by that destroy it.

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9. Steve closed this discussion on 02 Nov, 2020 07:16 PM.