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GPG Keychain: Export doesn't work

• Edit

Joanne

14 Sep, 2020 07:45 AM

Hi,
Something is wrong. I want to back up my secret keys but the export function doesn’t work. I click on it and nothing happens. I have just bought the ‘support plan’ and wanted to install a fresh version of GPG Suite and import my keys.

Expected
I expected the export function to work.

Mac OS X        10.15.6             (19G2021)
Libmacgpg       0.7         769 
GPGMail -
GPG Keychain    1.3.1       1223
GPGServices     1.11        907 
MacGPG2         2.0.30      875 
GPGPreferences  2.0         887 
Pinentry        0.9.7       2

1. Support Staff 1 Posted by Steve on 14 Sep, 2020 04:16 PM

   

   Hi Joanne,

   welcome to the GPGTools support platform. Sorry you are having problems using GPG Suite.

   You are running a very outdated version of GPG Suite. Could you please download and install GPG Suite from our website and then see if that changes anything for the better or worse.

   Best,
   Steve

   • Edit

2. 2 Posted by Jo Jo on 16 Sep, 2020 10:41 AM

   

   Hi,
   I’m happy to do that but wanted to make sure that I won’t lose my existing keys if i do so. It sounds like I won’t lose them so I will go ahead with your suggestion.

   Best
   Joanne

   • Edit

3. Support Staff 3 Posted by Steve on 16 Sep, 2020 11:34 AM

   

   Hi Joanne,

   this KB-article explains how to backup keys or your entire .gnupg folder. It also explains how to transfer keys from one mac to a second mac if you want to use the same keys on more than a single machine.

   To be safe you can create a backup of your gnupg folder.

   All the best,
   Steve

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4. Support Staff 4 Posted by Steve on 28 Sep, 2020 12:57 PM

   

   Closing, since no further user feedback was received. Should your problem persist, feel free to re-open this discussion any time.

   All the best,
   Steve

   • Edit

5. Steve closed this discussion on 28 Sep, 2020 12:57 PM.