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GPGSuite_Updater [61053] causing iMAC27 to crash

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Ian

01 Aug, 2020 01:43 PM

Which of our tools is giving you problems? GPGSuite_Updater [61053]

Attach a screenshot of the version info for all installed components (how to: https://gpgtools.tenderapp.com/kb/faq/where-can-i-find-version-info...):

Describe your problem. Add as much detail as possible. When auto updater runs, iMac hangs unresponsive, if you open a programme get the spinning beachball having to force quit, only a hard reboot resolves the issue

What did you expect instead Nothing

Describe steps leading to the problem. Updater run, crash report generated below
Process: GPGSuite_Updater [61053]
Path: /Library/Application Support/GPGTools/GPGSuite_Updater.app/Contents/MacOS/GPGSuite_Updater
Identifier: GPGSuite_Updater
Version: ???
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: GPGSuite_Updater [61053]
User ID: 501

Date/Time: 2020-08-01 13:01:38.502 +0100
OS Version: Mac OS X 10.15.6 (19G73)
Report Version: 12
Anonymous UUID: C280AC69-32F5-D01B-50F0-47A15888E715

Time Awake Since Boot: 270000 seconds

System Integrity Protection: enabled

Crashed Thread: Unknown

Exception Type: EXC_CRASH (Code Signature Invalid)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Termination Reason: Namespace CODESIGNING, Code 0x1

kernel messages:

Backtrace not available

Unknown thread crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x0000000000000000 rcx: 0x0000000000000000 rdx: 0x0000000000000000 rdi: 0x0000000000000000 rsi: 0x0000000000000000 rbp: 0x0000000000000000 rsp: 0x00007ffee27f5c58 r8: 0x0000000000000000 r9: 0x0000000000000000 r10: 0x0000000000000000 r11: 0x0000000000000000 r12: 0x0000000000000000 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000000000000 rip: 0x000000011c675000 rfl: 0x0000000000000200 cr2: 0x0000000000000000

Logical CPU: 0
Error Code: 0x00000000
Trap Number: 0

Binary images description not available

External Modification Summary:
Calls made by other processes targeting this process: task_for_pid: 0 thread_create: 0 thread_set_state: 0 Calls made by this process: task_for_pid: 0 thread_create: 0 thread_set_state: 0 Calls made by all processes on this machine: task_for_pid: 159449 thread_create: 0 thread_set_state: 0

Are you using any other Mail.app plugins?

No

• Screenshot_2020-08-01_at_14.40.21.png 373 KB

1. Support Staff 1 Posted by Steve on 01 Aug, 2020 02:15 PM

   

   Hi Ian,

   thanks for taking the time to report this problem and sorry you are having trouble with GPG Suite.

   Can you download GPG Suite 2020.1 from our website, install, reboot your mac and then trigger an update check and see, if you are still able to reproduce the hang.

   Are you using any AntiVirus software or tools like MacKeeper on your machine? Are you using Firewall software?

   All the best,
   Steve

   • Edit

2. 2 Posted by Ian Crossley on 01 Aug, 2020 02:41 PM

   

   Hi Steve,

   Thanks, i will do that but i am running that already, do you want me to reinstall?

   The only things i am running similar to those are Malware bytes & Adguard, i am also running the same config on my MBP and not experienced those issues, i will keep you posted.

   regards

   Ian

   • Edit

3. Support Staff 3 Posted by Steve on 01 Aug, 2020 02:55 PM

   

   Yes, please try the re-install nonetheless. And also temporarily disable both tools mentioned and then run the updater.

   • Edit

4. Support Staff 4 Posted by Steve on 11 Aug, 2020 09:57 PM

   

   Closing, since no further user feedback was received. Should your problem persist, feel free to re-open this discussion any time.

   All the best,
   Steve

   • Edit

5. Steve closed this discussion on 11 Aug, 2020 09:57 PM.