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Install error on macOS Big Sur Beta, installation not allowed on macOS 11 aka 10.16

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Gabriel

24 Jul, 2020 06:33 PM

Which of our tools is giving you problems? GPG Suite 2020.1 Installer for macOS.

Attach a screenshot of the version info for all installed components (how to: https://gpgtools.tenderapp.com/kb/faq/where-can-i-find-version-info...): N/A

Describe your problem. Add as much detail as possible. Even when GPG Mail is officially not compatible with macOS Big Sur yet, I found no mentions to the rest of the suite. Regardless, the installation of the suite fails right on start with the following message: "This version of GPG Suite can only be installed on macOS 10.12 or newer." Tried the dmg installer from the official site and both the full and no-mail Homebrew packages. All throw the same error.
Is there any workaround to successfully install the suite on Big Sur? I mainly needed to sign git commits, not email.

What did you expect instead The installation to succeed.

Describe steps leading to the problem. Download the dmg from GPG Tools site, run the installer on macOS Big Sur Beta (20A5323l).
Same issue if trying to install the suite using brew cask install gpg-suite or brew cask install gpg-suite-no-mail.

Are you using any other Mail.app plugins? No.

1. Support Staff 1 Posted by Steve on 27 Jul, 2020 12:20 PM

   

   Hi Gabriel,

   on which hardware are you trying to install GPG Suite? The DTK from Apple or a current mac?

   Are you running Big Sure beta 3?

   All the best,
   Steve

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2. 2 Posted by Gabriel on 27 Jul, 2020 09:55 PM

   

   Steve, I'm trying on a MacBook Pro 13" 2017. It is running macOS Big Sur 11.0 Beta (20A5323l).

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3. Support Staff 3 Posted by Steve on 31 Jul, 2020 02:01 PM

   

   11.0 Beta (20A5323l) is indeed b3. Confirming your finding.

   We have a ticket for this problem. I connected this discussion with the existing ticket. That means, should this discussion get closed, it will be re-opened as soon as the ticket is closed. That way you'll stay in the loop and get notified as soon as we have news. Feel free to open a new discussion should you run into further problems or need assistance.

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4. Steve closed this discussion on 08 Aug, 2020 09:23 AM.

5. Support Staff 4 Posted by Steve on 28 Aug, 2020 02:46 PM

   

   HI Gabriel,

   please download and install our latest hotfix GPG Suite and see if that solves your problem.

   All the best,
   Steve

   Disclaimer: Hotfixes are GPG Suite builds containing our latest source code, so bugs and crashes may occur.

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6. 5 Posted by Gabriel on 28 Aug, 2020 03:01 PM

   

   Steve, thanks for that.

   I sent an update to this thread a few weeks ago and now I see it was not published. In that update I mentioned that I was able to install GPG Suite it after upgrading to macOS Big Sur beta 4.

   Will give the nightly a try anyway. Thanks!

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7. Support Staff 6 Posted by Steve on 28 Aug, 2020 03:07 PM

   

   Ah ok, thanks for the info. You can always visit your discussion online here: https://gpgtools.tenderapp.com/discussions/problems/106848

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8. 7 Posted by KZeni on 28 Aug, 2020 05:03 PM

   

   I can confirm the nightly does install correctly on Big Sur beta 4 (public beta 1; holding off on beta 5 [public beta 2] due to some reported reliability regression for key apps) as of writing.

   At that point, GPG Keychain.app launches & appears to be working properly. However, the GPG Suite preferences pane cannot be opened ("Could not load GPG Suite preference pane." when clicked) and the GPG Mail plugin bundle is still incompatible (automatically disables on the relaunch of Mail.app.) I'm sure these are known issues that are actively being worked on, though.

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9. Support Staff 8 Posted by Steve on 28 Aug, 2020 06:42 PM

   

   Thanks for the feedback and sharing your findings. We will keep you posted.

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10. Steve closed this discussion on 07 Sep, 2020 08:52 AM.

11. Support Staff 9 Posted by Steve on 24 Nov, 2020 12:10 PM

    

    Hi Gabriel & KZeni,

    GPG Suite 2020.2 including GPG Mail 5 with support for macOS Big Sur is now available from our website.

    Automatic updates will be enabled soon.

    If you run into any trouble please don't hesitate to reach out to us.

    Thanks for your patience!

    Have a great day & all the best,
    Steve

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12. Steve closed this discussion on 24 Nov, 2020 12:10 PM.