GPG Services: Decryption faild code 38

Admin's Avatar


09 Jul, 2020 01:50 PM

Was working a few hours ago ….. Now I have an error and recipients of my message cannot decrypt my messages.

I expected the GPG suit to decrypt the block of code as it did multiple times a few hours back. Even if I create a new Pub key the suit will not decrypt message.

Additional info …. I did perform the steps described by the support team, the test worked. But the problem still persist while using the GPG application.

macOS                   10.13.1     17B48
GPG Suite               2020.1      2787    (c9e4d273d9)
GPG Mail (not loaded)   4.1         1530    (ad7b466590)    30 trial days remaining
GPG Keychain            1.6         1619    (d9f323fe3e)
GPG Services            2.0         1116    (0e712c951c)
MacGPG                  2.2.20      943     (a8c05a09fc)
GPG Suite Preferences   2.3         1147    (3676fecd1d)
Libmacgpg               1.1         927     (c29e5dab99)
pinentry           17      (85b3564ea3)
  1. Support Staff 1 Posted by Steve on 13 Jul, 2020 05:02 PM

    Steve's Avatar

    Hi Admin,

    welcome to the GPGTools support platform. Sorry you are having problems using GPG Suite.

    Can you send a screenshot of the error message you are seeing please.

    Can you create a new encrypted text snippet and then see if you are able to decrypt.

    How did you store the text snippet you are having problems with?


  2. Support Staff 2 Posted by Steve on 13 Jul, 2020 05:03 PM

    Steve's Avatar

    PS: To benefit from the latest security fixes from apple, please make sure, your mac is running the latest macOS update. General info about Apple security releases including the latest macOS release.

  3. Steve closed this discussion on 27 Jul, 2020 02:56 PM.

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