GPG Mail: GPG Mail got expired without trial

Baksi Li's Avatar

Baksi Li

04 May, 2020 10:57 PM

As the title suggested, I downloaded GPG Suite from the official website and installed it. But when I enabled mail plugin, it tells me that the trial has expired and I have to buy the license immediately.

Expected
Trial for 30 days?

Additional info
I will buy the license anyways. But it feels really bad to have gone expired without trying anything yet. Anyways, have a good day and take care!

macOS                   10.15.4     19E266
GPG Suite               2019.2      2670    (ac945f92b0)
GPG Mail                4.0         1515    (597c8f5250)    30 trial days remaining
GPG Keychain            1.5.1       1587    (967419866a)
GPG Services            1.12.1      1100    (2d6c8340f0)
MacGPG                  2.2.17      940     (4ba83bbeda)
GPG Suite Preferences   2.2.1       1136    (378dbebf37)
Libmacgpg               1.0.1       924     (ed76f66a8a)
pinentry                1.1.0.2     16      (9b8e20e2c0)
  1. Support Staff 1 Posted by Steve on 10 May, 2020 08:24 PM

    Steve's Avatar

    Hi Baksi,

    welcome to the GPGTools support platform. Sorry you are having problems using GPG Suite.

    This should clearly not happen. Can you share if you maybe were in offline state when you installed GPG Suite and first opened Mail app with GPG Mail?

    All the best,
    Steve

  2. 2 Posted by Baksi on 14 May, 2020 01:16 AM

    Baksi's Avatar

    Hi Steve,

    I was online though my internet connection was poor. Does this happen often?

    Best,

    Baksi

  3. Support Staff 3 Posted by Steve on 14 May, 2020 10:10 AM

    Steve's Avatar

    No, we have not received many other reports about this. But it would explain what happened.

    Can you just reinstall, make sure you are online and then see if you land in the trial as expected?

Reply to this discussion

Internal reply

Formatting help / Preview (switch to plain text) No formatting (switch to Markdown)

Attaching KB article:

»

Already uploaded files

  • 2020-05-04_22-56_DebugInfo.gpg 14.3 KB

Attached Files

You can attach files up to 10MB

If you don't have an account yet, we need to confirm you're human and not a machine trying to post spam.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac