10.7.5: GPG Suite

RW Gross's Avatar

RW Gross

05 Aug, 2013 06:10 PM

Which of our tools is giving you problems?

GPG Suite

What’s the version of that tool?

1.0.1, build 506

What version of OS X are you using?

OS X 10.7.5

Please describe your problem. Add as much detail as possible.

After installing GPG Suite in place of GPG Tools, each unlocked message I try to send now triggers a window asking for my key phrase.

Please describe what you did expect instead

I expect unlocked messages to be sent w/o requiring my key phrase

If you remember, please describe the steps leading up to the problem

Initially, I simply installed the latest update. However, I was not able to lock a message. I then uninstalled GPG Tools, and went through the installation of GPG Suite again.

  1. Support Staff 1 Posted by Steve on 05 Aug, 2013 09:22 PM

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    Hi RW Gross,

    the update issues stem from a bug in the old installed version. But reinstalling (actually no uninstall is necessary) the GPG Suite is the appropriate workaround.

    The passphrase is requested since most likely you have signing the mails active. We default to singing all outgoing mail.

    There are two things that could improve your current workflow:

    1) Storing your passphrase in the mac keychain or setting a caching time.

    2) Deactivate the default setting to sign mails

    Does any of those solutions fit your needs?

    Best, steve

  2. 2 Posted by Bill Gross on 06 Aug, 2013 12:31 AM

    Bill Gross's Avatar

    Thank you for your reply. While awaiting your response, I 'uninstalled' GPG Suite, using the uninstall button the in downloaded application. Once I received your message, I downloaded a fresh version of GPG Suite and did an installation.

    As I read the explanation at http://support.gpgtools.org/kb/faq-gpgmail/gpgmail-2-hidden-settings, the default for any new message is Not to Encrypt. My problem remains the reverse. For example, hitting the Reply button to create this message began a reply window in which the OpenPCP rectangle at the top right is green without my clicking the lock button. This is contrary to the way messages were created in the earlier version that I downloaded mid July and used until replacing late yesterday.

    While your message said there was a bug in the prior version, it operated the way I expected, namely, a new message began with the OpenPCP panel greyed out, and it did not ask me for my key phrase before sending the message. Currently, I'm getting the opposite, which I consider a bug.

    I've looked at the online support page but have not found any help resolving this problem.

    Bill Gross

  3. Support Staff 3 Posted by Steve on 06 Aug, 2013 10:45 AM

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    "The passphrase is requested since you have signing outgoing mails defaulted to on. We default to singing all outgoing mail."

    That means the OpenPGP indicator will be green. The indicator turns green as soon as either signing OR encryption is active.

    If you don't want to sign outgoing mail you can change the default by following this explanation.

    The bug I was referring to was a bug related to the update mechanism not the signing procedure.

    Let us know if that did the trick.

  4. 4 Posted by Bill Gross on 06 Aug, 2013 01:44 PM

    Bill Gross's Avatar

    Thank you, Steve. I missed the issue of 'Signing.' Apparently, that was the root of the problem, as initially, I set the default to encryption to 'No', but the problem remained. Revisiting Terminal and doing the same for 'Signing' has resolved my problem.

    There is one issue that you folks should be aware. After 'Uninstalling' GPG Suite, the GPGTools icon remains in system preferences. Selecting it caused Preferences to lock up, and I had to Force Quit Preferences to continue.

    Thanks again for your help.


  5. Support Staff 5 Posted by Steve on 09 Aug, 2013 11:40 AM

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    Hey Bill,

    thanks for taking the time to report the uninstall issue. We are aware and have a ticket for this problem:


    Should this discussion get closed, it will be re-opened as soon as the ticket is closed so you'll receive a notification.

    Do you have any remaining questions for now?

    Best, steve

  6. Support Staff 6 Posted by Steve on 09 Aug, 2013 11:45 AM

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    I'm getting old... just like in the other ticket I forgot to mention: please follow the ticket link. There's a workaround for the time being mentioned in the ticket description on how to remove that pesky old pref.pane. :)

  7. 7 Posted by Bill Gross on 09 Aug, 2013 12:59 PM

    Bill Gross's Avatar

    No, you resolved my issue and thanks. This one's closed from my perspective.

  8. 8 Posted by Bill Gross on 09 Aug, 2013 01:02 PM

    Bill Gross's Avatar

    I can relate. But, as I have GPG Suite installed and active, it's a moot point for me.
    Have a great week end.

  9. Support Staff 9 Posted by Steve on 09 Aug, 2013 01:14 PM

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    Perfect. Glad, this is solved for you and GPG Suite is now running as expected. I'm closing this discussion. If you need further assistance or have questions open a new discussion any time.

    Best, steve

  10. Steve closed this discussion on 09 Aug, 2013 01:14 PM.

  11. Support Staff 10 Posted by Steve on 20 Sep, 2013 04:36 PM

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    The uninstaller is fixed and will be included in the next stable release of the GPG Suite.

  12. Steve closed this discussion on 20 Sep, 2013 04:36 PM.

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