or Create a profile

Home → Stable →

GPG Mail: Activation Failed

Ben Jendricks's Avatar

Ben Jendricks

12 Dec, 2019 07:06 PM

Hi,

I purchased the support plan and received the code for my account: GSP4-98CE-EA13-C7A2-841A. I tried to activate the product inside my Mac OS mail client and the product continues to fail to authenticate.

Sincerely,

Ben Jendricks

Expected
I expected the product to activate

macOS                   10.14.6     18G1012
GPG Suite               2019.1      2539    (f7527f7dd4)
GPG Mail                3.2.1       1388    (4319271f53)    Trial Expired
GPG Keychain            1.5         1577    (6daf90a76b)
GPG Services            1.12        1096    (17b325bb15)
MacGPG                  2.2.17      938     (cb13729b0b)
GPG Suite Preferences   2.2         1115    (f813be50a8)
Libmacgpg               1.0         920     (b50a3b4b50)
pinentry                1.1.0.1     14      (c191c4128d)

  1. Support Staff 1 Posted by Luke Le on 12 Dec, 2019 09:15 PM

    Luke Le's Avatar

    Hi Ben,

    we apologize for the inconvenience. Please download and install the latest version of GPG Suite directly from https://gpgtools.org/download
    After that the activation will succeed.

    Hope that helps.

  2. Steve closed this discussion on 09 Mar, 2020 04:30 PM.

Comments are currently closed for this discussion. You can start a new one.

  • New Issue

  • Conversation Started

  • The discussion is closed

    No more actions from GPGTools or the discussion starter are required.

  • Re-open the discussion

Private Permissions

This discussion is private. Only you and GPGTools support staff can see and reply to it.

Public Permissions

This discussion is public. Everyone can see and reply to it.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac

Recent Discussions

09 Sep, 2024 11:32 PM GPG Servies: How to disabe the Right-Click Context menu services options "OpenPGP: Insert My Fingerprint" and "OpenPGP: Insert My Key"?
06 Apr, 2024 01:55 PM GPG Keychain: Import successful alert blocking - please make it not blocking
21 Feb, 2024 12:41 AM GPG Mail: Multiple private keys
23 Jan, 2024 12:02 AM GPG Mail Extension - Beta versions for macOS Sonoma are undergoing testing / Feedback, tips & hints
15 Jan, 2024 07:41 PM Verifying Signatures "Manually"

Recent Articles

First steps - where do I start, where do I begin? (Setup GPGTools, Create a new key, Your first encrypted email)
GPG Mail and macOS 14 Sonoma Known Issues
How to enable GPG Mail on macOS
GPG Mail not in Manage Plug-ins list after installation or doesn't remain active
Upload and verify your public key