no GPG in> preferences, no gpgmail button when trying to press "sign" or "encrypt"

Ruby's Avatar


03 Aug, 2013 01:57 PM

Which of our tools is giving you problems? (possible options: GPGMail, GPGServices, GPG Keychain Access, …)


What’s the version of that tool? (read the following knowledge base article to learn how to find a tool's version:


What version of OS X are you using? (e.g.: 10.8.4, 10.7.5)


Please describe your problem. Add as much detail as possible.

Cannot press "sign" or "encrypt" button when sending from (or to) an account for which I have created a new key, no gpgmail tab (or whatever) pops up in Mail -> Preferences

In case that matters: I do use x509 certificates for other accounts in mail, and there the sign/encrypt buttons behave normally.

Please describe what you did expect instead

at least some sort of reaction when I press the "sign" button: double checked that my key contains the mail address from the account I'm sending from, or sending to for "encrypt".

If you remember, please describe the steps leading up to the problem

Installed GPG Suite, created new key for one of the email accounts as per "getting started" instructions, restarted mail -> new message, typed recipient, subject and a few words as body

  1. Support Staff 1 Posted by Luke Le on 03 Aug, 2013 04:54 PM

    Luke Le's Avatar

    Hi Ruby,

    could you please open (easiest to find using Spotlight) and type the following line:

    defaults write "/Library/Preferences/" EnableBundles -bool YES

    Press enter afterwards.

    After restarting, do you see GPGMail in Preferences?

  2. 2 Posted by M31 on 03 Aug, 2013 07:15 PM

    M31's Avatar

    Thanks for the quick reply! Alas, it does not help.

    Set the EnableBundles, quit and restarted mail, same thing, and nothing in preferences.


    $ defaults read "/Library/Preferences/"
        BundleCompatibilityVersion = 6;
        EnableBundles = 1;

  3. Support Staff 3 Posted by Luke Le on 03 Aug, 2013 07:19 PM

    Luke Le's Avatar

    Could you please check if GPGMail is actually installed.
    It definitely should be, but just to be sure.

    ls -ld ~/Library/Mail/Bundles/GPGMail.mailbundle
    ls -ld /Library/Mail/Bundles/GPGMail.mailbundle

  4. 4 Posted by M31 on 03 Aug, 2013 07:41 PM

    M31's Avatar

    Nothing in ~/Library/Mail/Bundles/GPGMail.mailbundle, but /Library looks ok:

    $ ls -ld /Library/Mail/Bundles/GPGMail.mailbundle
    drwxr-xr-x@ 4 root wheel 136 31 jul 21:20 /Library/Mail/Bundles/GPGMail.mailbundle

  5. Support Staff 5 Posted by Luke Le on 03 Aug, 2013 07:43 PM

    Luke Le's Avatar

    Indeed looking good, hmm…

    Would it be possible to debug this problem directly on your system using TeamViewer?

    It'd also help if we could discuss this further in our live chat:

  6. 6 Posted by M31 on 03 Aug, 2013 07:47 PM

    M31's Avatar

    Sorry, no. And I won't be around for much longer tonight. I'll probably try on a 10.6 system tomorrow.

    Le 3 août 2013 à 21:43, Luke Le <[email blocked]> a écrit :

  7. Support Staff 7 Posted by Luke Le on 03 Aug, 2013 07:50 PM

    Luke Le's Avatar

    Hmm… one last thing, could you please check and see if any error messages regarding Mail or GPGMail are there?

  8. 8 Posted by M31 on 03 Aug, 2013 09:05 PM

    M31's Avatar

    Upon mail restart:

    03.08.13 23:03:27.927 Mail[11064]: Using V2 Layout
    03.08.13 23:03:27.943 librariand[11066]: MMe quota status changed: under quota
    03.08.13 23:03:28.055[19]: Session 100119 created
    03.08.13 23:03:29.470 WindowServer[132]: CGXRegisterWindowWithSystemStatusBar: window 10 already registered
    03.08.13 23:03:31.191 Mail[11064]: *** -[IADomainCache init]: IA domains cache is out of date.

    Nothing else.

  9. Support Staff 9 Posted by Luke Le on 03 Aug, 2013 10:06 PM

    Luke Le's Avatar

    This is driving me crazy.
    Could you try to run the following command as well:

    defaults write EnableBundles -bool YES

    This is different from the command before, since OS X decides which plist is used. Maybe that makes a difference.

    Thanks and sorry again for all the troubles.

  10. 10 Posted by M31 on 03 Aug, 2013 10:50 PM

    M31's Avatar

    Bingo! This did the job, got my preferences.

    Thanks for your help!

  11. Support Staff 11 Posted by Luke Le on 03 Aug, 2013 10:54 PM

    Luke Le's Avatar

    Aaah, finally!
    Good to know, will fix this in the installer!

    Closing this discussion. Feel free to open a new one anytime should you have questions or run into problems.

  12. Luke Le closed this discussion on 03 Aug, 2013 10:54 PM.

  13. Steve re-opened this discussion on 03 Aug, 2013 10:58 PM

  14. Steve closed this discussion on 03 Aug, 2013 10:59 PM.

  15. Support Staff 12 Posted by Steve on 22 Aug, 2013 02:11 PM

    Steve's Avatar

    Just FYI: this problem is now fixed and the fix will be included in the next stable release of the GPG Suite.

  16. Steve closed this discussion on 22 Aug, 2013 02:11 PM.

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