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GPG Mail: Can not reactivate GPG Mail after running CleanMyMac

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Can not reactivate

15 Nov, 2019 06:41 AM

Hi!

After I had applied CleanMyMAC GPG Mail asked me reactivate the software After entering the key I got back Unknown error

How I have to reactivate GPG Mail?

Expected
Reactivation

macOS                   10.13.6     17G9016
GPG Suite               2019.1      2529    (f7527f7dd4)
GPG Mail                3.2         1375    (13a4d26d70)    Trial not yet started
GPG Keychain            1.5         1577    (6daf90a76b)
GPG Services            1.12        1096    (17b325bb15)
MacGPG                  2.2.17      938     (cb13729b0b)
GPG Suite Preferences   2.2         1115    (f813be50a8)
Libmacgpg               1.0         920     (b50a3b4b50)
pinentry                1.1.0.1     14      (c191c4128d)

1. Support Staff 1 Posted by Steve on 20 Nov, 2019 11:53 PM

   

   Hi there,

   welcome to the GPGTools support platform. Sorry you are having problems using GPG Suite.

   We have had reports about an "unknown error" from users who are running CleanMyMac. For some reason, old versions of CleanMyMac could remove crucial GPG Mail files. This is fixed in the latest version of that software.

   To get back to working state, please re-install GPG Suite, no need to uninstall first, and everything will work just as before.

   Best,
   Steve

   • Edit

2. 2 Posted by EUGENE PONOMARI... on 21 Nov, 2019 07:25 AM

   

   Stive,

   Thank you. I already reinstalled the soft and fixed the error up

   Thanks

   Евгений Пономарев
   Моб. +7(916)589-5235
   http://www.ponomariev.com/

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3. Support Staff 3 Posted by Steve on 21 Nov, 2019 10:29 PM

   

   Glad this is solved for you. I'm closing this discussion. Should you need further assistance or have questions you can re-open this discussion here or open a new one any time.

   Best,
   Steve

   • Edit

4. Steve closed this discussion on 21 Nov, 2019 10:29 PM.