Mail Keeps Crashing

aksdo7's Avatar

aksdo7

07 Nov, 2019 09:49 PM

Debug Log



Which of our tools is giving you problems?

Mail Plugin, Keychain

Attach a screenshot of the version info for all installed components (how to: https://gpgtools.tenderapp.com/kb/faq/where-can-i-find-version-info...):

No.

Unable to take screenshot (see below). Downloaded and installed packages today.

Describe your problem. Add as much detail as possible.

Apple Mail crashes everytime I try writing a new message or opening an existing draft. I tried disableing the GPGtools-Plugin and was able to write messages again. After that I uninstalled an reinstalled the whole bundle. While this is the most serious problem there are more:
GPG Keychain takes ages to download new keys and even the System Preferences tend to crash when trying to open the GPG Suite Section. Therefore I could not even take the Screenshot.

What did you expect instead

Being able to write, sign and encrypt Mails. Being able to up- and download Keys using keychain.

Describe steps leading to the problem.

I had used GPG Tools for quite a while until it ceased to be free of charge. Since it is very useful and used to be easy to use, I was happy to pay for it and bought a licence yesterday.

Are you using any other Mail.app plugins?

No.

  1. Support Staff 1 Posted by Steve on 09 Nov, 2019 01:05 AM

    Steve's Avatar

    Hi aksdo7,

    welcome to the GPGTools support platform. Sorry you are having problems using GPG Suite.

    Could you please send a debug log from your affected machine: Open System Preferences > GPG Suite > Send Report. Check the box to "attach debug log". Since you already described your issue in this discussion, you don't need to add a lot of detail, but please do add the link to your existing discussion, so I can then merge your debug info with this existing discussion.

    All the best,
    Steve

  2. 2 Posted by aksdo7 on 09 Nov, 2019 02:11 PM

    aksdo7's Avatar

    Hey Steve,
    thanks for your reply. I've sent the report as described.

    Best,
    Simon

  3. Support Staff 3 Posted by Steve on 12 Nov, 2019 11:09 PM

    Steve's Avatar

    Thanks for the debug log.

    Your debug log suggests, that in addition to MacGPG you also have an old GnuPG version 1.4.9 installed under /usr/local/bin/gpg. This is why you are seeing the error message.

    Please run the following commands in Terminal to disable the old gpg version:

     sudo mv /usr/local/bin/gpg /usr/local/bin/gpg-v"$(/usr/local/bin/gpg --version|head -n1|cut -d" " -f3)"
     sudo ln -s /usr/local/MacGPG2/bin/gpg2 /usr/local/bin/gpg
    

    Let us know if that brings you back to working state.

    All the best,
    Steve

  4. 4 Posted by aksdo7 on 16 Nov, 2019 10:15 PM

    aksdo7's Avatar

    Hey Steve,
    thanks for looking into it. Unfortunately that didn't work and the problem persists. Is there maybe another way?

    Thank you so much!
    Best,
    Simon

  5. Support Staff 5 Posted by Steve on 08 Dec, 2019 10:30 PM

    Steve's Avatar

    Hi Simon,

    please excuse the late reply. We were currently seeing a large influx of support request which we are working through as fast as we can.

    Do you recall how you installed gpg 1 on your mac?

    Best,
    Steve

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