GPG Mail: Compatibility issue with macOS Catalina

Nicolás Correa's Avatar

Nicolás Correa

30 Oct, 2019 07:04 PM

Dear Support Team, more than two weeks from the estimated date for the update to support Catalina, we still have no news from you.
I need to have an estimated date since my daily work requires that I use encrypted mail continuously, and I am in need of using another tool, therefore not renewing the Support I already paid for the use of GPGMail.

I await prompt response, this situation is unacceptable.

Best Regards

Expected
GPGMail Working with macOS Catalina

macOS                   10.15       19A602
GPG Suite               2019.1      2539    (f7527f7dd4)
GPG Mail    -
GPG Keychain            1.5         1577    (6daf90a76b)
GPG Services            1.12        1096    (17b325bb15)
MacGPG                  2.2.17      938     (cb13729b0b)
GPG Suite Preferences   2.2         1115    (f813be50a8)
Libmacgpg               1.0         920     (b50a3b4b50)
pinentry                1.1.0.1     14      (c191c4128d)
  1. 1 Posted by Gustaf Olsson on 31 Oct, 2019 07:17 AM

    Gustaf Olsson's Avatar

    I am in a similar situation and from browsing the the twitter feed and the support forum over the past few weeks I am getting increasingly worried that most of the content of encrypted emails, foremost attachments, will be lost indefinitely.

    Is it possible to provide a realistic approximate date when GPGTools will support Catalina?

  2. 2 Posted by Amine on 31 Oct, 2019 08:39 AM

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    Seriously Gents ! first you stopped supporting my GPG in Mail telling me that I needed to purchase a support plan in order to use it, and then now, I cannot use it because you guys havent developped a supported version - though Apple have released a dev version of the OS months ahead of the public one ?? who are you kidding ???!!

  3. 3 Posted by chris swart on 31 Oct, 2019 08:45 AM

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    When are you going to refund me?

    Or answer my email about Apple's Mail app disabling your plug-in.

    I feel cheated.

    I was stupid to pay you.

  4. 4 Posted by David Butler on 31 Oct, 2019 09:30 AM

    David Butler's Avatar

    This is really getting beyond a joke. I paid and supported GPGTools but still no update for Catalina.

    Please at least give a timeline / date for even the beta version that can work with Catalina

  5. 5 Posted by sonic on 31 Oct, 2019 11:23 AM

    sonic's Avatar

    You can still encrypt or decrypt your content with the finder extensions. Ok, it is a bit annoying but should work until it is released for catalina. For me it is ok.

  6. 6 Posted by Gustaf Olsson on 31 Oct, 2019 11:47 AM

    Gustaf Olsson's Avatar

    If it works that would be a nice workaround. I've been using the command-line encrypt/decrypt the most necessary emails though with the XML/HTML formatting the output is not fantastic.

    As the emails does not contain a "clear text" encrypted message to copy and paste for decryption, can you use the finder extension to decrypt the "encrypted file" that is currently the email message body?

    Will this also work for encrypted file attachments?

    (I'm asking dumb question as I do not have access to my computer right now)

  7. 7 Posted by David Butler on 31 Oct, 2019 11:51 AM

    David Butler's Avatar

    My problem is that i receive a lot of encrypted emails daily. I purchased GPGTools for convenience, but it's a real hassle to decrypt manually.

    All i want to know is when the mail plugin will be released either Beta or Final. I don't think it's too much to ask

    Thanks

  8. 8 Posted by ncorreaterra on 31 Oct, 2019 11:52 AM

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    The temporary workaround I found was to use Thunderbird with the enigmail plugin, it is not the best but it works fine, in my case I am doing that when I need to send or read encrypted mail.
    Enigmail still been free, i'm thinking making the switch again.....

  9. 9 Posted by Mr. S. on 31 Oct, 2019 12:07 PM

    Mr. S.'s Avatar

    Please see my comment made in the "Unethical and still dodging the paying customers" thread.

  10. 10 Posted by Gustaf Olsson on 31 Oct, 2019 12:17 PM

    Gustaf Olsson's Avatar

    I think that the lack of communication is the mail issue for most people, it is frustrating that the plugin is not working however it is more frustrating being left in the dark regarding any progress made.

    Also, you should probably not indicate the issue can be expected to be resolved "next week" and then not provide any updates when you fail to meet that deadline.

    If this was still a free service I would not complain publicly or be as angry. However, as this is now a paid service and I am a paying customer I expect that the company or person charging me for their service would take their responsibility towards a paying customers seriously and definitely offer compensation for any downtime of the service I am paying for.

    Anyway, this is quickly turning in to an angry rant and that is not the intention. As initially stated, a realistic and public estimate of when the service will be available again would be appreciated.

  11. 11 Posted by sonic on 31 Oct, 2019 12:26 PM

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    @Gustaf Olsson Yes it should work. Just try to save them on your desktop and then with "right-click" on the file and under "services" you can decrypt the file. You can also still use the commandline for it.

  12. 12 Posted by Gustaf Olsson on 31 Oct, 2019 12:37 PM

    Gustaf Olsson's Avatar

    @sonic Nice, thank you for that tip! And yes, the CL way works though the output formatting is horrible :)

  13. 13 Posted by Kevin D-B on 31 Oct, 2019 01:14 PM

    Kevin D-B's Avatar

    Which week of which year?

  14. Support Staff 14 Posted by Luke Le on 12 Nov, 2019 03:01 AM

    Luke Le's Avatar

    Hi all,
    we wanted to get you up to date in regards to GPG Mail for macOS Catalina:

    GPG Suite 2019.2 is very close to being complete and ready for public release and here is Release Candidate 2 of GPG Suite 2019.2 including GPG Mail 4 which adds macOS 10.15 compatibility.

    Once GPG Suite 2019.2 is publically released, you will automatically be notified. Just make sure that update checks are enabled in System Preferences › GPG Suite.

    We are very sorry that this release took longer than we had anticipated.

    Best,

    Lukas

  15. 15 Posted by Amine E on 12 Nov, 2019 12:23 PM

    Amine E's Avatar

    This comment was split into a new discussion: GPG Mail: Compatibility issue with macOS Catalina

    here's the deal: after all the barking we've been doing and the ignoring attitude, enters now the break: the support plan that you all have purchased is valid only for GPG Mail 3 - in order to use the current one: GPG Mail 4 ... you will need to pay for another one ! but wait ... there's a "token of appreciation of 30% off" if I choose to upgrade !
    here's the screenshot that I have got when I installed the RC2 - please guys tell me that this just a release candidate and that won't be the case for the final public version... I'm starting to get really fed up at this. Really!

  16. 16 Posted by Nicolas Correa on 12 Nov, 2019 12:25 PM

    Nicolas Correa's Avatar

    Dear Lukas.

    Thank you for your response.

    I tried to update using RC version and when its installed it is asking for an upgrade in my support plan, i realy don't understand why, i already paid for a support plan and least than a year the service that i paid for its no longer working because of you and now you intent to chage me again with another support plan???? realy????

    I don't want a 30% discount, i want what i paid for......

    More than a month later to try to charge me again with a new suscription ..... i don't think so...

    I wait a quick and serious answer regarding this issue, otherwise i will serious consider to take legal actions.

    Regards.

    Nicolás Correa

    De: "Luke Le" <[email blocked]>
    Para: "nicolas correa" <[email blocked]>
    Enviados: Martes, 12 de Noviembre 2019 0:01:22
    Asunto: [GPGTools] GPG Mail: Compatibility issue with macOS Catalina [Stable]

  17. 17 Posted by Peter on 12 Nov, 2019 02:24 PM

    Peter's Avatar

    I am also extremely disappointed.

    GPG Mail 4 seems like "GPG Mail 3 that actually works on Catalina".
    I also feel cheated on the license I purchased.

    Paying for GPG support in my email client was a significant mental step. Now it feels like a subscription for every time there is a macOS upgrade.
    Not for me, sorry.

  18. 18 Posted by John Woods on 12 Nov, 2019 02:56 PM

    John Woods's Avatar

    You are out of your minds if you think people are going to pay 25euro less than a year later for a 'support plan' when the first release you actually made that needed support you want to charge again.

    topkek.

  19. 19 Posted by Neil on 12 Nov, 2019 03:19 PM

    Neil's Avatar

    Now it feels like a subscription for every time there is a macOS upgrade.

    This is consistent with the first point in the "support plan", and the FAQs.

    "All regular updates for GPG Mail (current major version)"

    "You mention the support plan covers one major version of GPG Mail. How often will a new major version be released? A release of a new major version of GPG Mail will most likely coincide with a new major macOS release, but certainly not more often than that."

  20. 20 Posted by ncorreaterra on 12 Nov, 2019 03:57 PM

    ncorreaterra's Avatar

    Yo shoud stat that clearly in terms of the service that users may need to
    renew (and pay) new support plan even if the support plan was purchased
    whitin a few months.

    In my case i will NOT renew the support plan, i would if your response to
    the release date of the update to Catalina and the update of GPG Mail was
    days away and not weeks!!!!

    I am very upset with the way you handle the hole situation.

    Regards.

    El mar., 12 de nov. de 2019 a la(s) 12:19, Neil (
    [email blocked]) escribió:

  21. 21 Posted by chris on 12 Nov, 2019 04:38 PM

    chris's Avatar

    Hi Nicolas,

    I will be informing MasterCard tomorrow that I was fraudulently charged
    and demand my refund.

    If you are taking legal action I will happily provide you with a
    supporting witness statement.

    Kind regards,
    chris

  22. Support Staff 22 Posted by Steve on 12 Nov, 2019 07:23 PM

    Steve's Avatar

    Sorry to hear about your frustration with the upgrade pricing.

    @Nicolás, can you please send us an email at [email blocked] with your order number and date of purchase and why you think that the upgrade price is unjustified. We will then get back to you.

    @Chris: If you want a refund, please get in touch via [email blocked] to ask for a refund and we will follow up with you shortly.

    All the best,
    Steve

  23. Steve closed this discussion on 23 Nov, 2019 10:37 PM.

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